{"id":2149849,"url":"https://alion.io/job/thales-group-field-service-representative-fsr","title":"Field Service Representative (FSR)","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":222,"ghost_share":0.018,"stale_share":0.829,"repost_share":0.018,"time_to_fill_p50_days":48,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Townsville, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":178},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-10-09T05:25:01Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-24T17:33:25Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - driving this technology are our people.\nIt takes talented people to build and power the systems and solutions that communities depend on every day. So, we stay curious and make space for diverse points of view.\nFrom manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries - and working together to build a future we can all trust.\nOUR BENEFITS\nFamily Friendly Workplace Certified company with Competitive Remuneration\nThalesFlex - Hybrid work environment.\nFitness Passport Discount + Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance).\nModernised Paid Parental Leave.\nVeterans Leave.\nPersonal & professional training development opportunities.\nOUR TEAM\nAs part of our Avionics group, you will join our high performing Training and Simulation team which delivers both simulation products and training services to Defence and Civil customers in Australia. The Reconfigurable Desktop Trainer (R-DTT) support team conducts all maintenance and repairs to the R-DTT simulators located at various defence establishments in Australia. Each site is manned by a Field Service Representative FSR (who is a Simulation Technician (SIMTECH) / Trainer) with management of the sites being the responsibility of the maintenance manager (MM).\nYOUR ROLE:\nCome join us as a Field Service Representative where you will be playing a key role in administrative, servicing, maintenance, training and repair activities associated with the ongoing customer support for the R-DTT and ensure it’s carried out in accordance with contracted requirements for the site as detailed in the R-DTT through life support contract.\nWorking at our Lavarack Barracks, Townsville on Thul Garrie Waja and Gurrumbilbarra Land, your will possess below skills to be successful in the role:\nSound understanding of computer and networking maintenance and servicing principals;\nAdvanced diagnostic and fault-finding capabilities;\nExperience in the writing and management of technical publications and submission of detailed monthly reports.\nExperience in use of JIRA and MS Office Suite.\nExperience in the development and delivery of training;\nExperience in parts and issues database management;\nDemonstrate ability to utilise a failure, reporting, and corrective action system;\nDemonstrate ability to liaise with customers and internal stakeholders in support of a major project;\nDesirable Experience:\nAFV Commander or gunnery instructor;\nSimulator Operational experience\nConfiguration management experience/exposure\nWE ENCOURAGE YOU TO APPLY:\nAfter you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.\nAs a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.\n#LI-VG1 #LI-Onsite\nIt’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.\nWe’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.\nRead more about our WORK180 endorsement.","description_format":"text","description_chars":4280,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Satellite Manufacturing","Electronic Warfare","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-09T05:25:01Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.576,"p_room":0.9,"age_days":17,"expected_fill_days":48,"reasons":["conf:36","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-field-service-representative-fsr","json_url":"https://alion.io/job/thales-group-field-service-representative-fsr.json","meta":{"generated_at":"2026-10-26T07:55:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10470,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-field-service-representative-fsr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-field-service-representative-fsr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-field-service-representative-fsr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-field-service-representative-fsr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-field-service-representative-fsr"}]}