{"id":104886,"url":"https://alion.io/job/thales-group-field-support-engineer","title":"Field Support Engineer","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":281},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Linux","optional":false},{"name":"MariaDB","optional":false},{"name":"MySQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-09-27T03:25:11Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Location: Singapore, SingaporeThales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.\nIn Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.We are looking for a Field Support Engineer with strong expertise in Windows Application Support & Deployment to join our Industrial Personalization Solutions (IPS) team. The role is responsible for delivering on-site and remote technical support for IPS systems, with a strong focus on troubleshooting, deploying, and maintaining Windows-based applications, as well as providing user support and training on system usage and processes.\nIndustrial Personalization Solutions (IPS) department is in charge of providing infrastructure and business packages to industrialize Thales Banking products in Personalization Bureau.\nResponsibilities:\nWindows Application Deployment & Support\nPerform acceptance testing and document the procedure before rolling out to production\nDeploy, configure, and maintain Windows-based applications across Windows Server environments (Knowledge of Linux will be an advantage).\nEnsure environment readiness and stability, including configuration validation, patching, and dependency management.\nPerform system health checks and proactive monitoring to prevent application issues.\nManage and validate application dependencies, including services, permissions, certificates, scheduled tasks, and environment configurations.\nSupport application security and encryption components, including certificates, key stores, and secure key integration.\nIncident & Field Support (Production Support)\nProvide on-site and remote support for production systems, ensuring timely incident resolution.\nPerform real-time troubleshooting of application issues across Windows OS, networking, and system connectivity.\nAnalyze logs and monitoring alerts to diagnose and resolve incidents efficiently.\nConduct root cause analysis (RCA) and implement fixes or structured escalation with detailed diagnostics.\nCoordinate with cross-functional teams to resolve critical production issues.\nCommunicate clear incident updates, including impact, risks, and recovery actions\nDeployment Automation & DevOps Support\nSupport and execute application release and deployment activities, including validation and post-deployment checks.\nDevelop, maintain, and execute Ansible playbooks for automated and repeatable deployments.\nTroubleshoot deployment failures and environment inconsistencies.\nCollaborate with development and DevOps teams to improve deployment processes and operational readiness.\nContribute to automation initiatives to reduce manual effort and increase reliability\nAI Tools & Operational Improvement\nLeverage AI-enabled tools to enhance troubleshooting, log analysis, documentation, and knowledge retrieval.\nContribute to automation and AI-driven initiatives to improve support efficiency and reduce manual operations.\n Requirements:\nDegree in IT, Computer Engineering, Computer Science, Software Engineering, or a related field\nMinimum 4 years of relevant experience in software development, application support, infrastructure operations, DevOps support, or similar technical roles\nStrong hands-on experience with Windows Server environments, particularly in application deployment and troubleshooting\nExperience in CI/CD, DevOps practices, and release management, with the ability to improve deployment reliability.\nProven hands-on experience in Ansible, including: creating, maintaining, executing Ansible playbooks & troubleshooting deployment and automation issues\nStrong in Windows: services, Event Viewer, IIS, PowerShell\nStrong troubleshooting skills across: - Application, OS, and infrastructure layers (CPU, memory, disk, network, services, deployment issues). - Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, routing, firewall rules, VPN, and connectivity troubleshooting. - Strong scripting and query skills (e.g. PowerShell, SQL)\nGood knowledge of relational databases, including Oracle, MariaDB, and MySQL\nExperience with tools such as:Datadog, Grafana, VMware, Docker,AWS, Azure\nOther Information:\nWorking Location: One North\n\nWorking Hours: Monday - Friday, 9am - 6pm\n\nAble to travel to regional production sites when required.\n\nPerform rotating standby support from 8:00 AM to 4:00 PM SGT, approximately once every three weeks, inclusive of weekends.\n\nAt Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.","description_format":"text","description_chars":5525,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Satellite Manufacturing","Electronic Warfare","Information Security"],"lifecycle":[{"event":"open","at":"2026-08-12T00:00:00Z"}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.735,"p_room":0.6,"age_days":45,"expected_fill_days":50,"reasons":["conf:4","velocity","win:late","crowd:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-field-support-engineer","json_url":"https://alion.io/job/thales-group-field-support-engineer.json","meta":{"generated_at":"2026-09-27T04:07:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3846,"day_limit":5000,"remaining_today":1154,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}