{"id":2106525,"url":"https://alion.io/job/thales-group-field-support-technician-2","title":"Field Support Technician","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":249,"ghost_share":0.016,"stale_share":0.819,"repost_share":0.016,"time_to_fill_p50_days":46,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Virginia Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T20:34:58Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-29T19:10:13Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Location: Virginia Beach, United States of AmericaThales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.Field Support Technician\nArlington, VA (Hybrid)\nPosition Summary\nThales is looking for a Field Support Technician to lead and elevate customer support services throughout the US territory, encompassing all facets of customer interaction such as demonstrations, training, testing, maintenance, RMA activities, and beyond.\nRegulatory Compliance Requirements\nUS - Access to Trade Controlled Hardware, Software, Technical Information - Must be a U.S. Person as defined in applicable law, or otherwise authorized or eligible for authorization, to access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).\nKey Areas of Responsibility\nManage U.S. territory maintenance, product testing, and customer support, including customer maintenance, RMA activities, and on-site and remote ad-hoc support.\nVerify repair activities are properly tracked and inventory and track GSNA equipment.\nTest and verify existing and new products and provide input on customer requirements.\nPerform product demonstrations and deliver customer training.\nServe as the direct interface with partners for technical support and provide input on and verify territory policies and procedures.\nInterface with appropriate company HQ resources as needed, including VP/Director/CEO/CTO/COO for Presales; Director of Technical Integration and Services, Systems Engineering, and NPI Lead for Technical Support; and Director of Customer Care for Customer Care/Support.\nMinimum Qualifications\nBachelor’s degree in engineering or 5-8 years of relevant technical/engineering experience, or an equivalent combination of education and experience.\nDeep understanding of the satellite communication field, including key players, products, technology, industry regulations, and standards.\nStrong technical support background within the satellite communication industry.\nExperience operating satellite communication systems in LEO, MEO, and GEO, with proficiency in troubleshooting technical products and systems.\nExcellent verbal and written communication abilities with a commitment to delivering exceptional customer service and satisfaction.\nWillingness to travel and ability to thrive in a fast-paced environment.\nApplicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.\nIf you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!\nSpecial Position Requirements\nSchedule: Core business hours, Monday through Friday.\nPhysical Environment: Ability to support customer requirements or installation of satellite communications equipment on vehicle, aircraft, and maritime locations.\nPhysical Demands: Ability to lift more than 25lbs.\nTravel: This position may require travel up to 30%.\nWhy Join Us?\nSay HI and learn more about working at Thales click here.\nThis position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.\nThales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.\nIf you need an accommodation or assistance in order to apply for a position with Thales, please contact us at .\nThe reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between\nThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.\n(For Internal candidate, if you need more information, please raise HR request through MyThales)\nThales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:\nElective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance\nRetirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period\nCompany paid holidays and Paid Time Off\nCompany provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program","description_format":"text","description_chars":5694,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Satellite Manufacturing","Electronic Warfare","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":0.9,"age_days":20,"expected_fill_days":46,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-field-support-technician-2","json_url":"https://alion.io/job/thales-group-field-support-technician-2.json","meta":{"generated_at":"2026-10-29T21:51:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32357,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-field-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-field-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-field-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-field-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-field-support-technician-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2106525}},{"tool":"search_jobs","arguments":{"company":"thalesgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2106525},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}