{"id":3059371,"url":"https://alion.io/job/thales-group-infrastructure-engineer-3","title":"Infrastructure Engineer","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":162,"ghost_share":0,"stale_share":0.722,"repost_share":0.012,"time_to_fill_p50_days":50,"computed_at":"2026-10-23T05:54:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doncaster, United Kingdom","Crawley, United Kingdom","Cheadle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":134000,"period":"year","method":"role_country_seniority_unknown","sample_n":204},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"VMWare","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-05-13T00:00:00Z","employer_posted_date":"2026-05-13","last_verified_at":"2026-10-24T00:58:23Z","board_verified":true,"closed_at":null,"days_open":164,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":163},"description":"Location: Carolina Court Doncaster, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.\nPurpose of this role:\nSupport and maintain the technical systems underpinning EUC services, support the integration of new services and retirement of legacy systems, collaborate technically with the wider organisation on agile initiatives\nMain Duties and Responsibilities:\nAccountable for running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction.\nService\nResponding to incidents and requests against agreed SLA’s on EUC services and all tasks associated with running and maintaining the service.\nMonitor Service Now Dashboards and maintain call queues at acceptable level adhering to IS charter for call resolution\nFollow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement.\nTroubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings.\nMonitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure maximum possible uptime for the live services. Report serious security or service issues as needed.\nFocus on customer satisfaction and maintain a quality service with professional interactions and appropriate behavior.\nEnsure technical service documentation maintained and up-to-date.\nEvolution\nWork with service operations lead to commission new services and retire old services. Ensure representation when services are delivered to operational acceptance meetings SDVLA\nHighlight technical capability gaps and work with EUC Manager to develop training plans for service support staff.\nReport issues on data protection, backup process, data restoration, product lifecycle, system and software compatibility and work with EUC technical infrastructure specialists to plan route to resolution.\nAny other duties commensurate with the grade or deemed appropriate by the Infrastructure Platforms Manager.\nTypical Routines:\nMonitoring and maintaining EUC services\nPrioritising and escalating newly identified issues.\nAgile sprint inter team collaboration on organisational priorities\nResource and prioritise run and project work \nSatisfying service requests and responding to users directly and informing internal business leads\nRaising production system change requests and review changes.\nGenerating reports to senior managers and providing KPI reports.\nAttend training and seminars extending technical skills\nUpdating system documentation.\nProactively responding to vulnerability notifications\nAttend meetings and take notes\nInternal Company Contacts:\nIS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOC\nExternal Company Contacts:\nThales customers, Technology Vendors, External Suppliers\nPerson Specification\nQualifications and Training:\nBachelor Degree level education/experience\nFive years minimum working in industry with proven track record required\nSecurity clearance required\nDesirable\nVMware Certified Professional\nMCSE\nITIL Foundation certificate\nWork Experience, Skills and Knowledge:\nExperience working within a large Agile/Lean organisation delivering customer focused support across secure technologically diverse environments.\nDesirable skills:-\nSCCMCurrent branch task sequence editing, task updates, day to day administration\nMicrosoft group policy administration (GPMC) troubleshoot, creation and amendments across desktop/server/user objects\nApplication packaging for physical and VDI desktops using SCCM and App Volumes\nDEM (UEM) Application profiling/user personalisation, profile management\nVMWare infrastructure, datacentre/cluster/hosts/vcenter\nHorizon View - POD architecture/instant clone pools/Image push, post creation synch scripts\nVDI master image/gold image update, patching and management\nApp Volumes - Site synchronisation, management, housekeeping\nVMWare UAG - Configuration, set up, load balancing, integration with F5/Netscaler/Horizon View infrastructure\nCertificates - Internal/external - Root paths, thumbprints, renewal process, Digi cert\nWindows 7/Windows 10 operating system\nSBH application delivery (View RDSH) - Instant clone servers\nCloud services - AWS and Azure\nWorkspace 1 (AirWatch - Device management, app delivery,. Infrastructure understanding (ACC, SEG\nGoogle enterprise management services - Chrome book configuration, support and management\nThin client administration, management and housekeeping\nNetworking - DHCP, DNS, Subnets, IP4\nLinux - Shell navigation, join domain, single user mode, network settings, terminal commands, map drives\nVROPS - Experience creating dashboards specifically for Horizon View capacity\nSolarwinds - Server/Application alerting/Dashboards\nQualities, Abilities and Aptitudes:\nCommunicate effectively at different levels working collaboratively to a common goal.\nLead by example with a commitment to continual service improvements and support the team and its staff.\nWillingness to work at detailed level and take direct action to resolve customer and user issues under own motivation\nNeeds a positive motivated attitude with a genuine desire to help the customer and give a good user experience.\nProfessional attitude, being open and honest with a flexible approach to working hours and location.\nAt Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.\nWe are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.\nIf this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.\nJoin Thales in the UK - Innovate with us and shape the future!","description_format":"text","description_chars":6643,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Satellite Manufacturing","Electronic Warfare","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-22T05:41:16Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.242,"p_room":0.28,"age_days":163,"expected_fill_days":50,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-infrastructure-engineer-3","json_url":"https://alion.io/job/thales-group-infrastructure-engineer-3.json","meta":{"generated_at":"2026-10-24T01:23:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-infrastructure-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-infrastructure-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-infrastructure-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-infrastructure-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-infrastructure-engineer-3"}]}