Product Manager – Delivery Services

Product Manager - Delivery Services

Summary:

This is a Product Manager role within the Identity & Access Management business of Thales' CSP business unit.

The role is responsible for defining, industrializing and growing Thales' delivery services for hardware authenticators, including smart cards and FIDO tokens. This covers personalization, packaging, fulfillment and distribution services, leveraging internal manufacturing and operational capabilities to deliver scalable, cost-effective and customer-centric solutions.

Beyond service industrialization, the Product Manager will drive business development, market positioning and revenue growth for delivery services. This includes engaging with customers and partners, identifying new business opportunities, developing compelling commercial offers and representing Thales at industry events and trade shows.

The successful candidate will combine product management, business development and operational expertise to transform existing capabilities into profitable, scalable services that address evolving customer needs.

Main responsibilities:

Delivery Services Strategy & Roadmap

• Own the roadmap for Thales delivery services, covering:
• Card and token personalization.
• Packaging services.
• Fulfillment and direct-to-end-user distribution.
• Industrialize the existing personalization service in Sweden and develop a standardized, scalable offer across regions.
• Identify new service opportunities based on market trends and customer needs.

Business Development & Customer Engagement

• Leverage PAY and IBS capabilities, including personalization, manufacturing and fulfillment.
• Coordinate engineering, operations and manufacturing teams to standardize processes and improve efficiency.
• Drive synergies across sites and business units.

Offer Management & Business Development

• Define and maintain the service portfolio, value proposition, pricing strategy and profitability.
• Develop business cases, revenue forecasts and scalable commercial offers, including subscription models.
• Identify new business opportunities and develop existing customer relationships.
• Engage directly with customers to understand their needs, present solutions and support commercial negotiations.
• Identify and develop partnerships to expand service capabilities and market reach.

Customer Projects & Business Support

• Lead customer-specific delivery projects, balancing customization, scalability and profitability.
• Support Sales and Solution Engineering in customer engagements, tenders and RFPs.
• Work with Marketing to promote services and enable sales teams.

Go-to-Market & Sales Channels

• Define and execute go-to-market strategies with Sales and Marketing.
• Represent Thales at industry events, trade shows and customer meetings.
• Monitor market trends, customer expectations and competitors to identify growth opportunities.
• Manage Amazon US and EU accounts and assess additional webstores or digital sales channels.

Education:

Bachelor's degree in Engineering, Business or equivalent.

Special skills:

• Strong business mindset with the ability to transform operational capabilities into scalable service offerings.
• Experience working with manufacturing, operations or supply chain organizations.
• Strong stakeholder management across multiple business units.
• Ability to define commercial offers, pricing and operational processes.
• Excellent communication and project coordination skills.

Experience:

• 5-7 years of experience in Product Management, Service Management, Operations, Supply Chain or a related business role.
• Experience managing operational service offerings from definition through execution.
• Experience working in international and cross-functional environments.
• Experience with personalization, fulfillment, manufacturing or secure identity products is a strong advantage.
• Strong written and verbal communication skills.
• Ability to bridge customer requirements with operational execution.