{"id":173452,"url":"https://alion.io/job/thales-group-product-support-engineer-appsec-on-prem","title":"Product Support Engineer (Appsec) On prem","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":266,"ghost_share":0.015,"stale_share":0.85,"repost_share":0.015,"time_to_fill_p50_days":49,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"OpenSSL","optional":false},{"name":"Oracle","optional":false},{"name":"TCP/IP","optional":false},{"name":"Tcpdump","optional":false},{"name":"Unix","optional":false},{"name":"Wireshark","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Perl","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-06-29T00:00:00Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-11-01T14:12:50Z","board_verified":true,"closed_at":null,"days_open":125,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":125},"description":"Location: MAKATI, PhilippinesThales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.\nIn the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.Description\nCyber Security is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty.\nImperva (Thales Company) is a leading provider of data and application security solutions that protect business-critical information in the cloud and on-premise. Our customers include leading enterprises, government organizations, SMBs and service providers who rely on Imperva Incapsula to securely deliver their websites and applications at lightning speed.\nWhy Imperva? We have experienced the following growth and achievements\n· Imperva’s Web Application Firewall has been in the Leader’s Quadrant of the Gartner Magic Quadrant for 7th straight years\n· 2020 SC Magazine Best Database Security Award\n· Imperva Cloud WAF is a leader in the Forrester Wave for DDoS Services with the highest score in the “current offering” category\nResponsibilities:\nHandling level 2/ level 3 technical support cases, working directly with Imperva customers, partners, Sales Engineers, Professional Services, Customer Success Managers and other parts of the organization.\nMust be an SME (Subject Matter Expert) on an Imperva product, create training content and deliver quarterly enablement session to the team.\nTroubleshooting of complex issues such as performance problems, system crashes, packet inspections and in-depth log analysis.\nFind both workaround and provide best solution for customer with good judgment in selecting methods, techniques. Have the ability to prioritize based on facts and problem severity and / or business impact.\nResponding to customers with respect to the organization’s SLAs via email/phone.\nBe available on the Support hotline and answer any new/existing ticket calls from customers.\nSchedule remote sessions with customers when required for live troubleshooting, depending on the nature and sensitivity of the issue.\nEscalating customer’s technical product issues to the Imperva backline escalations teams and working with them to achieve a resolution.\nAnalyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product.\nAssessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments.\nMentor Level 1 Engineers; consult on their cases and assist with escalation issues.\nBe proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers.\nContribute to the Imperva knowledge base, writing guides, technical how-to articles, etc.\nRequired Skills:\nMinimum 8 years of technical support experience working with networking technologies, network security, operating systems (such as Linux/UNIX) and protocols like HTTP and SSL.\nExcellent Customer Support skills coupled with a Bachelor’s Degree in a related field or equivalent experience.\nDeep understanding in Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls as well as experience with Oracle Databases.\nPrior experience with Linux and other Unix operating systems.\nWorking knowledge with networking/browser developer tools such as wireshark, tcpdump. Openssl, burp, fiddler, postman and curl.\nUnderstand cloud provider ecosystems such as AWS, Azure and GCP.\nHighly motivated with the ability to work independently and in a team environment.\nWell-organized with the ability to multi-task and prioritize with minimal supervision.\nExcellent problem solving skills with a strong sense of customer commitment.\nExcellent communication (written and verbal) and interpersonal skills.\nAbility to understand and communicate concepts quickly, succinctly and accurately.\nDemonstrated aptitude for mastering new software applications.\nAbility to adapt to new features, technologies and new processes that are integrated within the organization.\nDesired Skills\nKnowledge of a scripting language such as Perl, Python, Shell\nExperience in Software Development or QA of Network/Security/Databaseproducts\nExperience with different CRM systems - Salesforce, Jira\nMust (at least two): CCNA, CCNP, CISSP, CISA, CISM, CEH, ITIL, Linux, MCITP, AWS/Azure/GCP, Any DB-related certification, Any Scripting language certification\nAt Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.","description_format":"text","description_chars":5529,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Application Security","Satellite Manufacturing","Electronic Warfare","Information Security"],"lifecycle":[{"event":"open","at":"2026-08-30T04:03:05Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.434,"p_room":0.28,"age_days":125,"expected_fill_days":49,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-product-support-engineer-appsec-on-prem","json_url":"https://alion.io/job/thales-group-product-support-engineer-appsec-on-prem.json","meta":{"generated_at":"2026-11-01T18:36:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-product-support-engineer-appsec-on-prem"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-product-support-engineer-appsec-on-prem"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-product-support-engineer-appsec-on-prem"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-product-support-engineer-appsec-on-prem\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-product-support-engineer-appsec-on-prem"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":173452}},{"tool":"search_jobs","arguments":{"company":"thalesgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":173452},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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