{"id":2001982,"url":"https://alion.io/job/thales-group-product-support-engineer-cloud-waf-support-engineer","title":"Product Support Engineer - Cloud WAF Support Engineer","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":32,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DNS","optional":false},{"name":"Nginx","optional":false},{"name":"OWASP Top 10","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-07T11:50:24Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T16:24:03Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Location: MAKATI, PhilippinesThales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.\nIn the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.Job Description\nProduct Support Engineer - Cloud WAF Cyber Security is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty.\nImperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.\nThe Opportunity\nAs a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.\nResponsibilities:\nBecome a focal point for technical issues for our clients and make sound decisions quickly.\nHave a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency\nUnderstanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.\nAnalyzing customer feature requests and forwarding them for higher level escalations.\nQualifications:\n3+ years of experience in any of the following areas:\nTechnical Support\nInformation Security\nQA (Security/Network products)\nCloud Services\nKnowledge of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)\nProven problem solving skills with a strong sense of customer commitment\nPrior experience with web servers (Nginx, IIS and more)\nExcellent communication (written and verbal) and interpersonal skills\nFamiliarity with OWASP top 10\nFamiliarity with bot mitigation an advantage\nin Engineering/Computer Science or equivalent experience in a technical field an advantage\nAt Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.","description_format":"text","description_chars":3132,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Satellite Manufacturing","Electronic Warfare","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-07T11:50:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":47,"reasons":["conf:7","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-product-support-engineer-cloud-waf-support-engineer","json_url":"https://alion.io/job/thales-group-product-support-engineer-cloud-waf-support-engineer.json","meta":{"generated_at":"2026-10-13T17:47:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27172,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-product-support-engineer-cloud-waf-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-product-support-engineer-cloud-waf-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-product-support-engineer-cloud-waf-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-product-support-engineer-cloud-waf-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-product-support-engineer-cloud-waf-support-engineer"}]}