SAP Integration Manager

Location: Bangalore, India

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

About the Role:

We are seeking an Integration Manager (SAP) to provide end-to-end leadership and ownership of SAP integration capabilities across our enterprise systems. This role is accountable for integration architecture, standards, governance, delivery oversight, and operational excellence.

You will partner with enterprise architecture, SAP functional owners, infrastructure/security teams, and external vendors/partners to ensure integrations are reliable, secure, scalable, and maintainable. You will not only manage delivery, but also drive continuous improvement across interface quality, monitoring, incident handling, and long-term integration strategy.

Required Skills & Experience:

• Higher education qualification: minimum bachelor's degree; a master's degree is preferred.
• At least 15 years of experience in SAP environments, including a minimum of 5 years of experience in SAP project or delivery management.
• Strong analytical skills, rigor, and autonomy Good interpersonal skills and ability to work as part of a team Proficiency in French would be a plus.

• Proven experience supporting SAP integrations in a production run/support capacity. Experience in SAP integration or migration projects
• Strong knowledge of project planning, risk management, issue management, scope management, and change control Experience with project management and collaboration tools such as Jira, MS Project, Confluence, ServiceNow, or equivalent Demonstrated ability to operate integrations using: monitoring tools, logs/trace inspection, and structured troubleshooting
• Strong incident/problem management skills, including RCA and CAPA execution. Understanding of integration reliability patterns: error handling, retries, reconciliation, idempotency, failure workflows
• Experience coordinating across multiple technical and functional teams (SAP basis, security, infra, SAP functional, vendors, partners, TMA). Excellent communication skills during incidents and for operational governance. Experience implementing/maintaining integration monitoring and operational KPIs. Familiarity with ITSM processes (incident/problem/change management).

Key Responsibilities:

Own daily operations of SAP integration services/interfaces (production support), including interface health, performance, and stability. Define and maintain monitoring and observability standards:

• dashboards/alerts, thresholding, operational metrics (throughput, failures, latency, backlog)
• log/traceability practices for end-to-end message tracking

Lead incident management for integration outages and degraded service:

• triage, prioritization, escalation, coordination across teams
• root cause analysis (RCA) and effective recovery actions

Drive problem management:

• corrective and preventive actions (CAPA)
• eliminate repeat incidents and reduce operational risk

Ensure integrations follow operationally sound practices Manage the run documentation set (as applicable):

• runbooks, support playbooks, interface ownership matrix, troubleshooting guides

Oversee SLA/OLAs and ensure operational KPIs are met (as defined by the business). Coordinate integration-related changes impacting run:

• participate in release readiness, supportability checks, and post-release validation
• ensure knowledge transfer and readiness for support handover

Partner with SAP functional owners and technical teams to maintain interface requirements consistency. Work with vendors/partners when applicable to ensure effective support coverage and timely resolutions.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.