{"id":3571299,"url":"https://alion.io/job/thales-group-senior-technical-account-manager-2","title":"Senior Technical Account Manager","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":266,"ghost_share":0.015,"stale_share":0.635,"repost_share":0.015,"time_to_fill_p50_days":49,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DLP","optional":false},{"name":"GCP","optional":false},{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"PCI DSS","optional":false},{"name":"SIEM","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T04:23:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location: Singapore Suntec 2 Temasek Blv, SingaporeThales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.\nIn Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.About the Role\nAs a Senior Technical Account Manager (TAM) at Thales Imperva, you will partner with enterprise customers\nleveraging Imperva’s Data Security product suite to ensure successful implementation and maximize\nreturn on investment. Through a white-glove experience, you will provide strategic guidance, proactive\nmentorship, and best practices, ensuring customer success and accelerated security maturity.\nYou will be responsible for customer education, process adherence, technical advisory, and strategic\nplanning, acting as a trusted advisor to key stakeholders, including CISOs, security architects, and\ncompliance officers. Your expertise in data security, compliance frameworks, and industry best practices\nwill be instrumental in supporting customers in meeting their security objectives.\nKey Responsibilities\nCustomer Success & Enablement\nServe as the primary technical advisor, helping customers navigate their data security journey.\nConduct regular health checks and service reviews to optimize system performance and enhance\nsecurity posture.\nLead Executive Business Reviews (EBRs) to discuss security posture, risk management, and future\nroadmap planning.\nImprove CSAT response rate, ensuring 100% feedback survey completion for all engagements.\nDeliver at least one enablement session per customer or quarterly community webinar to educate\ncustomers on best practices and new features.\nProcess Adherence & Compliance\nEnsure timely logging of customer interactions, configurations, and escalations.\nMaintain up-to-date customer contacts and weekly reports for all accounts.\nTrack and log work hours in the time management system to ensure compliance with bi-weekly\nreporting requirements.\nSupport customers during security audits and compliance assessments, aligning security\nstrategies with regulations (e.g., GDPR, HIPAA, PCI DSS, ISO 27001, NIST).\nTechnical Expertise & Incident Management\nAct as the technical escalation point for security incidents, breaches, and vulnerabilities, working\nclosely with internal security teams and customer stakeholders.\nAnalyze case trends to accelerate issue resolution and drive product enhancements based on realworld\ncustomer feedback.\nProvide feedback to Product and Engineering teams to influence new features and product\ndevelopment.\nConduct training sessions, workshops, and documentation reviews to educate customers on\ndatabase security technologies.\nStrategic Planning & Industry Knowledge Enhancement\nDevelop and maintain tailored security roadmaps aligned with customer objectives.\nStay ahead of emerging security threats, industry trends, and compliance requirements.\nSupport new hire training programs by contributing to employee onboarding and technical\nenablement plans.\nRequired Technical Qualifications\nBachelor’s degree in computer science, Information Security, or a related field (or equivalent\nexperience).\n7+ years of experience in technical account management, database security, or information\nsecurity.\nExpertise in database security technologies, including data encryption, access management, and\nthreat detection tools.\nStrong knowledge of security frameworks and compliance standards (e.g., NIST, ISO 27001,\nGDPR, HIPAA, PCI DSS, CCPA).\nFamiliarity with SIEM, EDR, DLP, IAM, CASB, UEBA, and other security technologies.\nStrong understanding of cloud security environments (AWS, Azure, GCP).\nStrong stakeholder management and executive communication skills to engage technical and\nnon-technical audiences.\nStrong problem-solving and analytical skills with the ability to manage multiple customer\naccounts.\nIndustry certifications (CISSP, CISM, CEH, CCSP, etc.) are a big plus.\nWhy Join Us?\nBy joining our team, you’ll play a critical role in helping customers secure their most valuable asset: data.\nYou will collaborate with industry experts, work with cutting-edge security technologies, and make a\ntangible impact on organizations worldwide.\nAt Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.","description_format":"text","description_chars":5280,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Satellite Manufacturing","Electronic Warfare","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-31T17:07:51Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":49,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-senior-technical-account-manager-2","json_url":"https://alion.io/job/thales-group-senior-technical-account-manager-2.json","meta":{"generated_at":"2026-11-04T04:25:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-senior-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-senior-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-senior-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-senior-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-senior-technical-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3571299}},{"tool":"search_jobs","arguments":{"company":"thalesgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3571299},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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