# Sr. Customer Support Engineer

Location: Dallas Fort Worth International Airport, United States of AmericaThales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.Sr. Customer Support Engineer Las Colinas, Dallas, TX (Hybrid) Position Summary Thales is looking for a Sr. Customer Support Engineer who will provide hands-on technical support for its suite of aviation software solutions and help airline customers maintain smooth operations. You will join an international team dedicated to tran

- **Id**: 4089972
- **Url**: <https://alion.io/job/thales-group-sr-customer-support-engineer>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: explicit
- **Locations**: Dallas, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: yes
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T19:57:05Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-13T06:22:23Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 7887
- **Description truncated**: no
- **Benefits**: Equity, Hybrid work, Life insurance, Retirement plans
- **Relocation offered**: no
- **Industries**: Identity Management, Satellite Manufacturing, Electronic Warfare, Avionics & Flight Control

## Company

- **Id**: 143
- **Name**: Thales Group
- **Domain**: thalesgroup.com
- **Url**: <https://alion.io/company/thales>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 263
- **Ghost share**: 0.015
- **Stale share**: 0.749
- **Repost share**: 0.015
- **Time to fill p50 days**: 48
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 104592
- **Max**: 174321
- **Currency**: USD
- **Period**: year
- **Usd annual**: 174321

## Technologies

- **Angular** — Optional: no
- **AWS** — Optional: no
- **Bitbucket** — Optional: no
- **Confluence** — Optional: no
- **ITIL** — Optional: no
- **Java** — Optional: no
- **Jira** — Optional: no
- **Linux** — Optional: no
- **Rest API** — Optional: no
- **Slack** — Optional: no
- **JavaScript** — Optional: yes
- **TypeScript** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-11T19:57:05Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 48
- **Reasons**: conf:1, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 174321
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.