{"id":2149850,"url":"https://alion.io/job/thales-group-technical-account-manager-3","title":"Technical Account Manager","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":34,"ghost_share":0.029,"stale_share":0,"repost_share":0.029,"time_to_fill_p50_days":47,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minato, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":104000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1501},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-09T05:25:01Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T14:40:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location: Minato-Ku, JapanThales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.\nPresent in Japan since 1970, Thales promotes technological innovation and is an active and recognised partner for the development of Japanese infrastructure. Our strategy focuses on strengthening local partnerships and collaborating with key Japanese industrial players to address global needs as we continuously establish a dynamic and skilled workforce.Role Overview\nThe Technical Account Manager (TAM) serves as the primary trusted advisor for strategic customers in Japan, ensuring they achieve maximum value from the company's security and technology solutions, through regular business discussions and stakeholder engagement in Japanese.\nThe TAM acts as the bridge between customers, technical teams, support, professional services, and product management, providing proactive guidance, technical expertise, and customer advocacy.\nKey Responsibilities\nBuild and maintain strong relationships with enterprise customers and stakeholders in Japan, including conducting business discussions and correspondence in Japanese\nServe as the primary technical point of contact for assigned accounts. Conduct regular service reviews, technical workshops, and architecture discussions.\nProvide proactive recommendations to improve security posture, performance, and product adoption.\nCoordinate resolution of critical incidents and manage escalations across internal teams.\nAdvocate for customer requirements and provide feedback to product management and engineering teams.\nTrack customer health, risks, and opportunities to ensure successful outcomes.\nSupport onboarding, migrations, upgrades, and optimization initiatives.\nPrepare and deliver presentations, reports, and executive briefings in both English and Japanese.\nFacilitate communication between global teams and Japanese-speaking customers.\nRequired Qualifications\nProficiency in Japanese to manage business correspondence and discussions with Japanese-speaking stakeholders, customers and partners.\nBachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.\n5+ years of experience in Technical Account Management, Customer Success, Professional Services, Technical Support, or Solutions Engineering.\nStrong understanding of:\nNetwork security\nWeb application security\nCloud technologies (AWS, Azure, GCP)\nAPIs and application architectures\nSaaS security solutions\nExperience managing enterprise or strategic accounts.\nExcellent troubleshooting and problem-solving skills.\nStrong stakeholder management and communication skills.\nPreferred Qualifications\nExperience supporting government, defense, financial services, or critical infrastructure customers.\nSecurity certifications such as CISSP, CISM, Security+, CCSP, or equivalent.\nExperience with AppSec, WAF, DDoS protection, API Security, or IAM solutions.\nFamiliarity with ITIL and customer success methodologies.\nKey Success Factors\nCustomer retention and satisfaction.\nTechnical issue resolution and escalation management.\nProduct adoption and value realization.\nExecutive stakeholder engagement.\nSuccessful coordination between customer and internal teams\nAt Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.","description_format":"text","description_chars":3962,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Satellite Manufacturing","Electronic Warfare","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-09T05:25:01Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":5,"expected_fill_days":47,"reasons":["conf:14","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-technical-account-manager-3","json_url":"https://alion.io/job/thales-group-technical-account-manager-3.json","meta":{"generated_at":"2026-10-14T19:25:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-technical-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-technical-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-technical-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-technical-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-technical-account-manager-3"}]}