{"id":4008658,"url":"https://alion.io/job/thales-group-technical-support-engineer","title":"Technical Support Engineer","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":261,"ghost_share":0.015,"stale_share":0.713,"repost_share":0.015,"time_to_fill_p50_days":48,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Crawley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T08:44:52Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:03:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: Crawley, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.\nThales UK have an exciting opportunity for a Technical Support Engineer with experience of Avionics, (ideally military avionics, but commercial will also be considered).\nAn amazing opportunity for a hands on engineer to ‘get off the tools’, or for someone already experienced in avionics technical / product support.\nAs Aerospace Technical Support Engineer, you will provide technical support to various internal departments, including projects, bids/sales and the service engineering team, undertaking technical tasks and providing answers to technical queries.\nThis role will cover a number of technical support tasks and will require the employee to manage their time effectively between them. Role flexibility is paramount, with the employee being able to adapt to changing project demands.\nLocation: Crawley\nWhat You'll Be Doing\nEnsure that fault investigation actions are undertaken.\nProvide input to technical investigations and queries.\nProvide support to internal and external progress reporting.\nProvide technical data and analyses on request to support the DRACAS process.\nUndertake technical support activities at RNAS Culdrose (if required)\nIdentify and support Continuous Improvement strategies both internally and with the customer, as appropriate.\nProvide technical input into the creation of technical instructions, work instructions and service bulletins.\nCarry out technical instructions at Thales and User sites, as required.\nSupport Project and Engineering Management at Customer progress reviews and Management Reviews.\nAttend and support Team Meetings.\nParticipate in training development and planning activities as identified.\nConform to Company quality & governance procedures and standard practices.\nEnsure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to.\nAdhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times.\nAbout You:\nYou will have a sound and proven background in avionics (preferably military helicopters, but other commercial rotary or fixed wing will also be considered), this can be from a hands on role or anther engineering function. You will need to demonstrate decision & problem solving skills, therefore excellent written and verbal communication skills, is essential to this role. Good engineering discipline in procedural, documentation and configuration matters is also required. Through this you will be able to demonstrate an awareness and/or understanding of:\nDRACAS\nAvailability Modelling\nSupport Solutions\nObsolescence Engineering / Asset Management\nTechnical Author / Illustration\nField Support\nTest Methods\nDesign Safety\nSupport to Bids\nRisk and Opportunity Management\nWork Package Management\nWhat We Offer\nAt Thales, you'll have the opportunity to work on some of the world's most advanced maritime defence programmes while contributing to technologies that matter.\nIn return, we offer:\nCompetitive salary and comprehensive benefits package\nPerformance-related bonus\nFlexible and hybrid working arrangements\nCareer development and professional learning opportunities\nAccess to wellbeing and employee support programmes\nThe chance to work within a diverse, collaborative and globally connected organisation\nUK Eyes Only:\nDue to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. If approved by the MOD, a dual national from a non-ITAR country may be considered.\nTo be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.\nPlease visit the UKSV website for further guidance: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels.\nAt Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.\nWe are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.\nIf this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.\nJoin Thales in the UK - Innovate with us and shape the future!","description_format":"text","description_chars":5580,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Satellite Manufacturing","Electronic Warfare","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-11-10T08:44:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T16:07:35Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-technical-support-engineer","json_url":"https://alion.io/job/thales-group-technical-support-engineer.json","meta":{"generated_at":"2026-11-10T16:07:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4008658}},{"tool":"search_jobs","arguments":{"company":"thalesgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4008658},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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