{"id":3053849,"url":"https://alion.io/job/thales-group-techops-engineer","title":"Techops Engineer","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":119,"ghost_share":0,"stale_share":0.647,"repost_share":0.017,"time_to_fill_p50_days":50,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5425},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T02:29:38Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Location: Praha, CzechiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies, banking, mobile services and the Internet Of Things (IoT) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards, SIM cards, travel passes, secure eBanking devices, authentication tokens, machine identification modules (MIM), and secure ID documents including ePassports, eID and eHealth cards, as well as eDriving licenses. Because of the international environment surrounding us every day, it comes as no surprise that English is our official corporate language.At Thales, we empower businesses and governments worldwide by delivering high-value, business-critical secure services.\nAs an L1 Support & Operations Officer, you are the front face of technical support and incident management for our global hosted and managed services. Operating as part of an international 24x7 Network Operations Center (NOC) team, you will perform continuous service monitoring, system health checks, and quick issue resolutions to ensure we meet and exceed customer Service Level Agreements (SLAs).\nIf you thrive in a dynamic technical environment, love troubleshooting Linux and database systems, and want to learn cutting-edge security and telecom solutions-this is the opportunity for you!\nKey Responsibilities\nRequest & Incident Management\nAct as the primary contact for incoming technical requests and incidents using our GTO ticketing system.\nMaintain professional, clear, and proactive communication with global customers.\nParticipate in 24x7 NOC shift rotations to ensure continuous service availability.\nFirst-Line Technical Support\nPerform initial diagnostics and search internal knowledge bases to deliver accurate solutions.\nResolve recurring issues or smoothly escalate high-criticality incidents to Level 2 (L2) Support.\nSupport L2 engineers with root-cause analysis and problem management.\nService Monitoring & Alert Operations\nMonitor active system alerts across distributed infrastructure.\nValidate triggers, follow Standard Operating Procedures (SOPs) / working instructions, and ensure complete issue resolution.\nEscalate complex system anomalies to L2 teams when required.\nRoutine Operations & Service Transition\nExecute routine system maintenance, data provisioning, and preventive checks.\nGenerate regular service delivery reports for Service Delivery Managers (SDMs).\nPartner with project delivery teams during new customer handovers to review documentation and test monitoring tools.\nRequirements & Qualificat\nEducation: Bachelor’s degree in Computer Science, Information Technology, or a related discipline.\nExperience: 1+ years in technical support, NOC, or IT system operations.\nSystems: Solid understanding of Linux system administration and command-line management.\nDatabases: Hands-on experience executing queries and retrieving reports from MySQL and Oracle databases.\nNetworking & Web: Core understanding of networking concepts and WebLogic.\nShift Readiness: Strong flexibility to work in 24x7 shift rotations.\nGreat to Have\nExperience in the Telecom domain.\nPrior hands-on experience with standard ticketing platforms (e.g., Jira, ServiceNow, Remedy, GTO).\nWhat We Offer\nContinuous Learning: Ongoing training on state-of-the-art security, cloud, and hosted service architectures.\nGlobal Exposure: Direct experience working alongside international technical teams across the globe.\n Career Growth: Clear progression pathways into L2 Operations, Systems Engineering, and Service Delivery.\nAt Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!","description_format":"text","description_chars":4680,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Satellite Manufacturing","Electronic Warfare","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-22T03:00:00Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":50,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-techops-engineer","json_url":"https://alion.io/job/thales-group-techops-engineer.json","meta":{"generated_at":"2026-10-23T03:23:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-techops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-techops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-techops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-techops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-techops-engineer"}]}