{"id":952671,"url":"https://alion.io/job/thatch-field-account-manager","title":"Field Account Manager","company":{"id":685673,"name":"Thatch","domain":"thatch.com","url":"https://alion.io/company/thatch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":450},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-18T16:58:34Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-07T15:42:42Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":141},"description":"About Thatch\nFor most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.\nIt’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.\nAbout the role\nAs our customer base grows, so does the complexity of supporting employers, brokers, and members through the moments that matter most in their Thatch journey. The Field Account Manager (FAM) is a critical part of how we deliver on that promise - bringing high-quality, in-person support to customers and enabling proactive, ongoing education and enablement.\nRather than owning a named book of business, Field Account Managers operate within an account team model, partnering closely with Account Managers and Implementation Managers to enable customers and add value more widely. In practice, that might mean leading an onsite open enrollment meeting for a mid-market employer one week, hosting a webinar series the next, and helping prepare renewal materials and customer insights in between. \nThe role blends relationship building, customer education, operational execution, and cross-functional advocacy - and it's well-suited for someone who thrives in front of customers, moves comfortably between priorities, and wants to help shape how a high-growth company scales its customer experience.\nWhat you'll do\nServe as an extension of the Account Management and Implementation teams by delivering onsite support, employee education, and enrollment assistance for customers across a designated region.\nLead employer-facing programs including open enrollment sessions, Thatch platform training, product webinars, office hours, and other engagement initiatives focused on renewals, product roadmap, and other relevant topics such as compliance and Thatch Marketplace.\nPartner with Account Managers to deepen customer relationships by gathering insights, identifying opportunities and risks, supporting business reviews, and helping execute strategic account plans.\nCoordinate and execute customer onsite events end-to-end, including travel logistics, stakeholder alignment, presentation delivery, and post-event follow-up.\nAct as a customer advocate by surfacing feedback, identifying recurring themes, and partnering cross-functionally with Product, Operations, and Support to drive improvements to the customer experience.\nBackground we're looking for\n4+ years of experience in benefits consulting, customer success, support or a related customer-facing role; an active broker license and fluency in plan advising is a strong plus.\nExceptional communication and presentation skills, with the ability to build trust and engage audiences ranging from frontline employees to HR leaders and executives.\nStrong organizational skills and attention to detail, with experience managing multiple priorities and customer engagements simultaneously.\nDemonstrated ability to navigate ambiguity, solve problems independently, and operate effectively in a fast-paced environment.\nWillingness to travel regularly within a designated region to support customer meetings, open enrollment events, and company initiatives.\nComfort analyzing customer data, preparing reporting, and translating insights into actionable recommendations that improve customer outcomes.\nExperience we'd be particularly excited about\nBilingual in Spanish and English strongly preferred\nTravel Expectations\n50%+ travel during annual open enrollment season (Q4)\nWhat to expect\nWe interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:\n30 minute video meeting to talk through your background and interest in Thatch\n30 minute video meeting with the hiring manager to dive deeper into your experience and the role\n30 minute video meeting to meet 2-3 members of the team\n30 minute video meeting with the department leadership and one of our founders to discuss your approach to culture and our operating principles\nEstimated Compensation Range\n$85,000—$100,000 USD","description_format":"text","description_chars":4752,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-16T02:13:53Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.699,"p_room":0.28,"age_days":141,"expected_fill_days":62,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/thatch-field-account-manager","json_url":"https://alion.io/job/thatch-field-account-manager.json","meta":{"generated_at":"2026-11-07T16:00:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22236,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685673},"rest":"https://alion.io/mcp/rest/get_company?id=685673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthatch-field-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthatch-field-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthatch-field-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thatch-field-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthatch-field-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":952671}},{"tool":"search_jobs","arguments":{"company":"thatch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":952671},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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