{"id":1094998,"url":"https://alion.io/job/thatch-product-engagement-manager","title":"Product Engagement Manager","company":{"id":685673,"name":"Thatch","domain":"thatch.com","url":"https://alion.io/company/thatch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":195000,"currency":"USD","period":"year","gross":null,"usd_annual":195000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Braze","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:02:08Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-12T18:07:57Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About the role\nGreat products don’t stop at the interface. The messages we send, the moments we choose to reach someone, and how easy we make it to take the next step are all part of the experience.\nWe’re looking for a Product Engagement Manager to make those moments better across Thatch. You’ll dig into where members, employers, and brokers get stuck, figure out why, and build ways to help them move forward. That could mean a better lifecycle journey, a smarter trigger, a new way to reach someone, or a change to the product itself.\nYou’ll have the tools and ownership to move quickly: digging into data, building in Braze, testing ideas, and working with Product and Engineering when the problem needs a bigger solution.\nWhat you will do\nFind where members, employers, and brokers are getting stuck and understand why.\nBuild and test ways to improve engagement and conversion across email, SMS/RCS, transactional messaging, and in-product experiences.\nOwn and improve the logic behind how we communicate with people, from targeting and triggers to sequencing, frequency, and personalization.\nBuild new ways for Thatch to engage with people, including two-way messaging, RCS, personalization, and language preferences.\nWork with Product, Engineering, and Data when the right solution goes beyond messaging.\nMeasure what works, learn from what doesn’t, and use both to decide what to build next.\nWhat we're looking for\n5+ years working in growth, product engagement, lifecycle/CRM, or a similar role.\nYou’ve owned engagement or conversion metrics and can point to things you’ve shipped that moved them.\nYou’re hands-on with Braze or a similar platform and comfortable building and testing journeys yourself.\nYou’re comfortable using data to find problems, form a hypothesis, and measure whether your solution worked.\nYou think like a product builder. You know when messaging can solve a problem and when the product itself needs to change.\nExperience that stands out\nYou’ve worked across several engagement surfaces, not just email.\nYou can use SQL or analytics tools to answer your own questions.\nYou’ve worked on complex customer journeys or products with multiple audiences.\nExperience in healthcare, benefits, fintech, or another regulated industry.\nYou use AI as part of how you work.\nUnshakable optimism in the face of adversity.\nHow we work\nWe give people ownership and trust them to make good decisions.\nWe move quickly, learn from customers, and improve continuously.\nWe solve hard problems together, regardless of team or title.\nWe care more about building the right thing than following a perfect process.\nWhat to expect\nWe aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:\nAn initial conversation with a recruiter.\nA conversation with the hiring manager, including a product review discussion. \nConversations with product, engineering, and cross-functional teammates.\nA final conversation with executive leadership.\nEstimated Compensation Range\n$150,000—$195,000 USD\nAbout Thatch\nWe’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.","description_format":"text","description_chars":3256,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-21T17:15:44Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":20,"expected_fill_days":59,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":195000,"is_top_pay":true},"html_url":"https://alion.io/job/thatch-product-engagement-manager","json_url":"https://alion.io/job/thatch-product-engagement-manager.json","meta":{"generated_at":"2026-10-12T18:29:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29893,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685673},"rest":"https://alion.io/mcp/rest/get_company?id=685673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthatch-product-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthatch-product-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthatch-product-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thatch-product-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthatch-product-engagement-manager"}]}