{"id":676618,"url":"https://alion.io/job/thatgamecompany-technical-support-engineer","title":"Technical Support Engineer","company":{"id":7044,"name":"thatgamecompany","domain":"thatgamecompany.com","url":"https://alion.io/company/thatgamecompany","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":61,"open_postings":34,"ghost_share":0.647,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"Git","optional":true},{"name":"Google Workspace","optional":true},{"name":"Jenkins","optional":true},{"name":"Kubernetes","optional":true},{"name":"Okta","optional":true},{"name":"Unity","optional":true}],"status":"live","first_seen_at":"2026-06-10T13:23:59Z","employer_posted_date":"2026-06-10","last_verified_at":"2026-10-16T16:54:54Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":127},"description":"On any given day at our game studio, you might:\nProvide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.\nCollaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.\nAssist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.\nTroubleshoot and maintain network configurations, including switches, access points, and VLAN setups.\nDiagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.\nAct as the primary point of contact during critical incidents, coordinating with teams to ensure quick resolution and post-incident improvements.\nDevelop scripts or tools to automate repetitive tasks and improve troubleshooting, monitoring, or diagnostics.\nWe expect you to:\nHave a passion for games and a deep understanding of the technical challenges faced by players and developers.\nThrive in a fast-paced environment and enjoy solving complex problems with innovative solutions, such as the AI toolchain.\nCreate common goods and build gamification in the office environment, onboarding pipeline, and other areas.\nRequired Skills\n3 years or more of experience in technical support, IT operations, or a related field in a production environment.\nStrong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting).\nSolid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration.\nProficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications.\nExperience with network devices (switches, routers, access points) and basic networking configurations.\nAbility to analyze logs, error reports, and crash dumps to identify root causes of issues.\nFamiliarity with the AI application ecosystem.\nExceptional communication and interpersonal skills for liaising with cross-functional teams and end users.\nCapable of understanding English documentation. Fluent in written English for technical communications in chat tools. Able to speak English for daily life.\nPreferred Skills ：\nAny of the following would be highly preferred, but most of all, we value engineers who are eager to learn new ways to deliver value to players and teams:\nFluent in spoken English for professional communications.\nKnowledge of enterprise tools like Okta and Google Workspace for user account management.\nExperience with MDM tools like Jamf Pro and Microsoft Intune.\nExperience with version control systems like Git or Perforce.\nFamiliarity with cloud platforms (AWS, Azure, or GCP) and DevOps tools (Docker, Jenkins, Kubernetes).\nProactive in identifying repetitive tasks and collaborating with engineering teams to automate workflows.\nExperience in monitoring and mitigating cybersecurity risks, such as unauthorized access or data breaches.\nFamiliarity with game engines such as Unity and Unreal.\nIf you're passionate about games, enjoy working in a collaborative environment, and are eager to tackle technical challenges head-on, we'd love to hear from you!","description_format":"text","description_chars":3228,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming"],"lifecycle":[{"event":"open","at":"2026-09-10T22:57:22Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.22,"p_room":0.28,"age_days":127,"expected_fill_days":32,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/thatgamecompany-technical-support-engineer","json_url":"https://alion.io/job/thatgamecompany-technical-support-engineer.json","meta":{"generated_at":"2026-10-16T20:10:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7044},"rest":"https://alion.io/mcp/rest/get_company?id=7044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthatgamecompany-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthatgamecompany-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthatgamecompany-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thatgamecompany-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthatgamecompany-technical-support-engineer"}]}