{"id":4008939,"url":"https://alion.io/job/thatz-international-it-operations-security-services-manager","title":"IT Operations & Security Services Manager","company":{"id":3808301,"name":"Thatz International","domain":"thatz.com","url":"https://alion.io/company/thatz-international","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7500,"max":9000,"currency":"SGD","period":"month","gross":true,"usd_annual":84384},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"PHP","optional":true},{"name":"Telegram","optional":true}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Join Our Team at Thatz International Pte Ltd\nAre you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd,we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!\nOur CORE VALUES:\n· Integrity\n· System\n· Consistency\n· Forward Looking\n· Humanity,and\n· Environmental Friendly\n\nIT Operations & Security Services Manager \nWork Location: Central,Singapore\nJob Type: 3 years Contract,subject to renewal\nAbout the Role:\nThe IT Operations & Security Services Manager will lead the delivery and continuous improvement of operational IT services across client environments, ensuring service reliability, operational excellence and effective governance of outsourced security services. The role is also responsible for optimising software licensing and ensuring compliance, strengthening vendor performance management, and overseeing operational and security risks. Acting as a trusted operational advisor to clients, the Manager will drive high service standards, improve service delivery and develop a capable, high performing IT support and operations team.\nPrimary Responsibilities:\nLead day to day IT operations and service delivery across client environments, ensuring operational stability, service availability and fulfilment of contracted service level commitments.\nEstablish and maintain operational governance frameworks, including incident management, request fulfilment, escalation procedures, SLA monitoring, operational controls and service delivery standards.\nOversee major incident and escalation management, ensuring timely resolution, effective coordination, root cause analysis and communication with relevant stakeholders.\nGovern Virtual Desktop Infrastructure (VDI) operations, including service performance, availability, capacity, access provisioning, lifecycle management and continuous optimisation to ensure reliability and scalability.\nOversee outsourced Security Operations Centre (SOC) providers, monitoring service performance, security monitoring effectiveness, incident escalation and coordination, and adherence to agreed security requirements.\nManage software asset and licence management across client environments, ensuring accurate licence inventories, compliance, usage reconciliation, audits, renewals and cost optimisation.\nManage vendors and third party service providers, ensuring contractual obligations, service quality, performance standards and operational commitments are met, while driving accountability and service improvements.\nLead client operational governance and service reporting, providing regular updates on service performance, SLA achievement, operational risks, security matters and improvement initiatives to strengthen client satisfaction and retention.\nLead workforce planning, team development and capability building, establishing a high performing and scalable IT operations team with clear responsibilities, effective knowledge management and consistent service standards.\nOversee service transition and handover from project delivery into operations, ensuring operational readiness, documentation, knowledge transfer and support arrangements are in place. Drive automation, process improvement and service optimisation to strengthen operational maturity and reliability.\nPerform other related tasks as when required.\nJob Requirements:\nBachelor's Degree in Information Technology, Computer Science, Cybersecurity, Engineering or a related discipline.\nMinimum 5 to 8 years of progressive IT experience, including 2 to 3 years in service management, IT operations or operational leadership roles.\nExperience managing managed services or enterprise IT operations environments, preferably involving multi client support and service delivery.\nGood understanding and experience implementing managed services operating models, operational governance frameworks, SLA management, service reviews and account management practices.\nPractical experience managing enterprise Virtual Desktop Infrastructure (VDI) platforms, including service operations, performance management and lifecycle administration.\nExperience governing outsourced or internal Security Operations Centre (SOC) operations, including security monitoring performance and security incident coordination.\nExperience managing software asset and licensing portfolios, including licence compliance, inventory management, renewals, vendor ecosystems and cost optimisation.\nProven experience managing vendors and third party service providers, including commercial contracts, service performance, contractual obligations and vendor accountability.\nStrong client facing and stakeholder management experience, with the ability to lead operational discussions, manage service expectations and provide operational advice to clients.\nGood understanding of enterprise technology infrastructure, cloud operations, security operations and project to operations transition processes, with the ability to drive service quality and continuous improvement.\n\nHow to Apply:\nReady to join Thatz? Apply through our NextGig job portal: https://nextgig.asia or send your resume to . \nShortlisted candidates will be contacted.\nEqual Opportunity Employer: \nWe are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.\nData Protection: \nYour privacy matters to us. By applying to this job advertisement, you consent to the collection, usage,and/or disclosure of your personal data in compliance with the Personal Data Protection Act.\nStay Connected: \nFollow us on Instagram, Facebook,LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!\nInstagram: https://www.instagram.com/thatz_international\nTelegram: https://t.me/EmployMebyThatz\nFacebook: https://www.facebook.com/profile.php?id=100091735044533\nLinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548\nStay Safe and Healthy! \nTake care of yourself and those around you.\nSkills\nliaising with third party providers, Security Compliance, Account Management procedures, Lifecycle Management, governance framework, Service Improvement, Vendor-Managed Inventory, Manage clients expectations, Root Cause Analysis, Computer Science, Vendor Management, Client Support Services, Software Asset Management, Client Reporting, IT Service Delivery, Performance Management","description_format":"text","description_chars":6709,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response"],"lifecycle":[{"event":"open","at":"2026-11-10T08:14:57Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["seen:1","agency","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":84384,"is_top_pay":false},"html_url":"https://alion.io/job/thatz-international-it-operations-security-services-manager","json_url":"https://alion.io/job/thatz-international-it-operations-security-services-manager.json","meta":{"generated_at":"2026-11-11T06:14:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808301},"rest":"https://alion.io/mcp/rest/get_company?id=3808301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthatz-international-it-operations-security-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthatz-international-it-operations-security-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthatz-international-it-operations-security-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thatz-international-it-operations-security-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthatz-international-it-operations-security-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4008939}},{"tool":"search_jobs","arguments":{"company":"thatz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4008939},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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