{"id":2049135,"url":"https://alion.io/job/the-andersons-representative-ii-customer-service","title":"Representative II, Customer Service","company":{"id":1995081,"name":"The Andersons","domain":"andersonsinc.com","url":"https://alion.io/company/andersonsinc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maumee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3384},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T21:04:53Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T19:29:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As a North American leader in agribusiness and renewable fuels, The Andersons operates in a unique space, bringing together agriculture, energy, and global markets. From the farm to customers around the world, we help move food, feed, and fuel where it’s needed most.Our business spans the full value chain, which means the work we do directly supports farmers, customers, and communities every day. Whether it’s helping producers succeed, delivering essential products, or advancing more sustainable energy solutions, our impact is both local and global.\nWhat truly sets us apart is how we work together. We are a performance-driven, people-powered organization where employees are owners, sharing in our success and helping shape our future. We invest in our team through development opportunities, meaningful career paths, and a culture that encourages growth, collaboration, and continuous improvement.\nAt the core of everything we do is our Statement of Principles. We are committed to providing extraordinary service to our customers, helping our employees improve, supporting our communities, and increasing the value of the company for our shareholders.\nPosition Overview\nThe Customer Service Representative II serves as a key point of contact for customers, marketplace partners, and internal teams, ensuring a positive and seamless customer experience across our eCommerce business. This role primarily supports customers through email and customer service systems, resolving shipping, fulfillment, and order-related inquiries while providing timely and accurate solutions. Working closely with eCommerce, warehouse, logistics, and customer service teams, the Customer Service Representative II leverages strong communication, problem-solving, and technical skills to troubleshoot issues, maintain accurate system data, and support efficient order fulfillment. This position is ideal for someone who enjoys building relationships, collaborating across teams, and delivering exceptional service while using technology and data to drive results.\nKey Responsibilities \nProvides timely and accurate information to incoming customer order and product knowledge requests. \nProcesses customer orders/changes according to established department policies and procedures.\nPerforms administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic accounting duties, preparation of invoices, price quotes, collating sales and marketing materials.\nUtilize a thorough knowledge of freight rates and customer routes and service needs to assist with or arrange for transportation\nProvides timely feedback to the company regarding service failures or customer concerns.\nConfers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized. Provide input into continuous improvement efforts.\nWhat is expected of you and others at this level\nHas developed specialized skills or is multi-skilled through job related training or considerable experience\nCompletes work with limited degree of supervision\nLikely to act as an informal resource for colleagues with less experience\nIdentifies key issues and patterns from partial/conflicting data\nTakes a broad perspective to problems and spots new, less obvious solutions \nCompetencies Expected of You and Others at This Level\nCollaborates - Builds partnerships and works cooperatively with others to achieve shared objectives\nEnsures Accountability - Holds self and others accountable to meet commitments\nBeing Resilient - Rebounds from setbacks and adversity when facing difficult situations\nCustomer Focus - Builds strong customer relationships and delivers customer centric solutions\nValues Differences - Recognizes the value that different perspectives and cultures bring to an organization\nOptimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement\nInstills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity\nMinimum Qualifications and Skills\nHigh School Diploma or GED equivalent required, Associate’s Degree preferred\n3-5 years’ relevant experience required\nThis job description is intended to give you a general understanding of the role and the type of work involved, but it may not include every responsibility or requirement. Employment with The Andersons, Inc. is at will, which means both you and the Company can end the employment relationship at any time, with or without cause or notice, consistent with applicable law, nothing in this description should be viewed as a contract.\nDisclaimer:\nThe Andersons, Inc. is proud to be an equal opportunity employer and welcomes all qualified applicants. We are committed to creating an inclusive environment and consider candidates without regard to any status protected by law, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.\nWe also prioritize a safe and healthy workplace. The Company maintains a drug-free work environment and may require drug, alcohol, and/or medical testing depending on the role.\nTo ensure a consistent hiring process, The Andersons, Inc. does not accept unsolicited resumes from agencies that do not have a formal agreement in place and is not responsible for any related fees.\nFinally, we want to help you stay informed and safe during your job search. Please note that The Andersons only uses company email addresses, which contain “@andersonsinc.com” or\"@theandersons.com\", to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons, please verify the domain of the sender’s email address. If something seems unusual, we encourage you to verify communications and report any concerns through ","description_format":"text","description_chars":6025,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-07T21:04:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/the-andersons-representative-ii-customer-service","json_url":"https://alion.io/job/the-andersons-representative-ii-customer-service.json","meta":{"generated_at":"2026-10-12T21:25:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34852,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1995081},"rest":"https://alion.io/mcp/rest/get_company?id=1995081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-andersons-representative-ii-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-andersons-representative-ii-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-andersons-representative-ii-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-andersons-representative-ii-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-andersons-representative-ii-customer-service"}]}