{"id":1778132,"url":"https://alion.io/job/the-associated-press-technical-support-specialist","title":"Technical Support Specialist","company":{"id":11422,"name":"The Associated Press","domain":"ap.org","url":"https://alion.io/company/the-associated-press","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rome, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46500,"max":null,"currency":"EUR","period":"year","gross":true,"usd_annual":52349},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T07:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-14T07:17:14Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.\nThe AP Global Technical Support team provides 24x7 support for all global products and services for AP’s staff and external clients. Technical Support Specialists assist with any technical problems reported by staff and external clients via email/cases, phone, and live chats. This is a hybrid role with an in-office requirement Tuesday through Thursday each week.\nRESPONSIBILITIES:\nAssist external clients with APIs setups\nAssist and support Elections setup and applications\nTroubleshoot and resolve issues related to Azure, Intune, SCCM and other tools used for deployment and management of AP hardware and back-office applications\nDeploy and support MAC and PC hardware\nProvide support during Special events (optional)\nDeploy mobile devices and support, iOS, and Android\nSetup photo and video equipment\nProvide AP staff account management, password resets, assist with management of membership of distribution lists and groups\nProvide account management for any portals used by the AP external clients\nProvide support for Video technology and services used by external clients and AP staff\nModify customer entitlements as necessary\nGenerate API keys and welcome letters\nAdminister various roles for external clients in the eAP system\nTroubleshoot issues with Amazon and Microsoft cloud-based applications\nSupport third party tools used for collaboration and information sharing\nTrack all support activities through AP support tools\nTroubleshoot access and functional issues with all AP Customer Portals\nTroubleshoot and resolve issues with printers, conference rooms, and other office equipment\nTroubleshoot and resolve issues with VPN connections / Wi-Fi networks/VOIP phone systems\nProvide peer to peer training on as needed basis\nWork on special projects, as necessary\nTravel may be required\nWork on bureau relocations and setup, as necessary\nMust be available to work flexible hours and longer shifts, as necessary\nREQUIRED JOB QUALIFICATIONS:\nCollege degree, technical degree or acceptable experience\n1+ year(s) customer support experience (telephone, email, online chat, etc.)\nMust possess a service-oriented attitude and be able to communicate and coordinate well with clients and global team members via designated work channels\nEnglish language proficiency (both written and verbal)\nCommunicate effectively and professionally with staff of all levels\nProven ability to work in a team environment\nMust be a self-starter with the ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities in a busy environment\nFamiliarity with client integrations pertaining to various Content Management Systems and Vendor Solutions\nUnderstanding of network protocols TCP/IP, HTTP, FTP, SMTP and NNTP. Must be able to troubleshoot problems related to these protocols\nWorking knowledge of modern hardware deployment technology and be able to assist with any issues\nWHAT WILL SET YOU APART:\nPrior News and Media industry experience\nExperience with Windows, MAC OSs preferred\nWorking knowledge of video and audio technology\nWorking knowledge of XML and JSON\nKnowledge of Salesforce and EasyVista\nThe annual gross base salary (RAL): €46,500 fixed.\nApplication deadline is October 16th at 11:59 P.M. ET. Please submit all resumes and application materials in English in order to be considered.\nAP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.","description_format":"text","description_chars":4088,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","News Agencies","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-03T17:05:02Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":10,"expected_fill_days":17,"reasons":["conf:5","velocity","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":52349,"is_top_pay":false},"html_url":"https://alion.io/job/the-associated-press-technical-support-specialist","json_url":"https://alion.io/job/the-associated-press-technical-support-specialist.json","meta":{"generated_at":"2026-10-14T10:28:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11422},"rest":"https://alion.io/mcp/rest/get_company?id=11422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-associated-press-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-associated-press-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-associated-press-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-associated-press-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-associated-press-technical-support-specialist"}]}