{"id":3908491,"url":"https://alion.io/job/the-atlantic-customer-care-representative","title":"Customer Care Representative","company":{"id":11432,"name":"The Atlantic","domain":"theatlantic.com","url":"https://alion.io/company/the-atlantic","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T19:33:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Atlantic is hiring an experienced customer care representative who will be tasked with handling one-on-one customer interactions through email, phone, and chat channels. This role will be accountable for delivering high-quality, prompt, and professional service to every single customer. Additionally, customer care representatives will be tasked with sharing feedback, reporting on any trends, and making suggestions for ways to improve customer experience and support our retention and business goals. This role will report to the Director, Customer Care.\nResponsibilities:\nAbility to expertly handle customer inquiries in all channels: phone, email, and chat\nFriendly bedside manner and a love for connecting and chatting with customers\nRelay customer feedback to the director and department\nIdentify and report trends\nRecommend ways to improve and streamline customer communication\nQualifications:\nExcellent track record of providing superior customer communication\nAbility to be a brand representative with one-on-one interactions\nOutstanding communication skills\nAbility to maintain a high level of service during active periods\nRepresent the customer and their needs internally\n Hourly rate: $20.48 (40 hours per week = $42,600 annual)\nOvertime: $30.72 (1.5 hourly rate)\nThis role is remote eligible.\n\nBonus incentive:\nQuarterly $1,000 performance-based opportunity ($4,000 annual)\nBased on performance metrics like customer satisfaction scores, success rates, average handle time, cancel saves, upsells\nDelivered in the first month of each quarter, based on the prior quarter’s activity\nFirst opportunity is first quarter of 2027 prorated based on start date and Q4 2026 activity \nAbout The Atlantic:\nThe Atlantic has, for more than 160 years, advanced ideas that matter and sparked global conversation on the most important issues of our time. We aim to bring clarity and original thinking to questions of consequence, on topics ranging from politics, the economy, and global affairs to technology, science, and culture. As the third-longest-runningmagazine in America, we find ourselves at a remarkable moment: one of both continuation and transformation, of upholding our legacy while continuously reinventing ourselves for the future.\n_____________\nThe Atlantic Monthly Group LLC (\"The Atlantic\") is an Equal Opportunity Employer.The Atlantic is committed to diversity and encourages members of traditionally underrepresented communities to apply, including women, LGBTQ people, people of color, and people with disabilities.We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.\nJob offers to work at The Atlantic are contingent upon the candidate’s successful completion of reference checks and compliance with The Atlantic's COVID-19 vaccination policy. The Atlantic requires all employees to be vaccinated against COVID-19, including subsequent boosters, and submit proof of vaccination status. Employees who cannot receive the vaccine because of a disability/medical contraindication or sincerely-held religious belief may request an accommodation (e.g., an exemption) to this requirement.","description_format":"text","description_chars":3323,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Publishing","Digital Media"],"lifecycle":[{"event":"open","at":"2026-11-07T04:58:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":48,"reasons":["conf:9","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/the-atlantic-customer-care-representative","json_url":"https://alion.io/job/the-atlantic-customer-care-representative.json","meta":{"generated_at":"2026-11-08T23:45:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":49361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11432},"rest":"https://alion.io/mcp/rest/get_company?id=11432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-atlantic-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-atlantic-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-atlantic-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-atlantic-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-atlantic-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3908491}},{"tool":"search_jobs","arguments":{"company":"theatlantic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3908491},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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