{"id":1461496,"url":"https://alion.io/job/the-bac-student-advocate","title":"Student Advocate","company":{"id":1900706,"name":"The BAC","domain":"the-bac.edu","url":"https://alion.io/company/the-bac-edu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":52000,"currency":"USD","period":"year","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T12:32:41Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-04T00:59:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Student Advocate \nPOSITION SUMMARY:\nThe Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential. We embrace diversity and inclusivity in all its forms, while striving to create an equitable global community.\nAs a Student Advocate, this role acts as the first point of contact for students, helping to navigate systems such as registration, financial aid, billing, payments, advising and student life. In this key position, the focus of responsibility is on providing proactive and student-centric service to all members of the BAC community. Student Advocates are responsible for student ’triage‘ working closely with the student to determine individual needs and assisting the student in navigating their BAC college experience successfully. This is a full-time exempt position of 40 hours per week.\nPRIMARY ESSENTIAL FUNCTIONS:\nProvide proactive, professional, and friendly service in all interactions but will be responsible for a specific population of students as defined by the supervisor.\nManage communication between students and administrative functions including emails and phones.\nAccurately assess each student's situation to determine its urgency and proceed appropriately.\nResolve problems and assist students that have challenging issues which may need to be escalated.\nEscalated or special consult matters must be reviewed for possible follow-up on a daily basis until a resolution is found.\nResponsible for accurately documenting all communication used to resolve a student's request. This includes accurately tracking interactions, documenting pertinent information in phone calls, chats and all e-mails into the student information system.\nWork as part of a team in order to guide students in all aspects of their administrative experience. \nHave working knowledge of administrative processes from a student perspective, i.e. how to apply for financial aid, how to make payment, how to register for classes etc.\nResponsible for providing feedback to leadership, regarding new trends or escalated concerns. \nReceives documents required for financial aid, registration, the student account, housing and verifies the completeness of documents.\nAssist in specific focus areas as assigned. Tasks could include; processing add/drop forms, address changes, processing payments received, processing financial aid documents received. \nSupport the Registrar with student file management. Including, Scanning and Archiving of Student Files from Physical to Digital\nOther duties as assigned\nSTANDARD EXPECTATIONS:\nTeam and Interpersonal Skills: Success in this position requires positive relationships with other team members including support staff and senior staff. \nService Orientation: Success in this position requires a service-oriented perspective in which, to the greatest extent possible, treat students and other employees in such a way that they feel well served by a professional representative of the BAC. \nConfidentiality and Discretion: Success in this position requires the ability not only to maintain the confidentiality of student and employee records, but also the ability to discern when it is appropriate to divulge privileged or confidential information.\nSUPERVISORY RESPONSIBILITIES: None\nSalary Range: $50,000-$52,000\nQualifications\nEDUCATIONAL criteria: Bachelor’s degree from an accredited institution preferred.\nEXPERIENCE REQUIREMENTS:\n2 years of experience in customer service or hospitality preferred. \nPreferred prior experience in a call center; and/or prior experience working in one (1) or more of the following areas in a college or university setting: information technology, on-line learning, financial aid, student registration office, student complaints, student accounts, and admissions.\nFUNCTIONAL/TECHNICAL SKILLS:\nMust be detail oriented.\nComputer literate, including effective use of Microsoft Office suite. \nExcellent communication and consultative skills, both verbal and written.\nExcellent problem solving and conflict resolution skills.\nAbility and willingness to support collaborative efforts.\nBe committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.\nWork Schedule requirements:\nProvide in-person coverage up to 3 days a week\nMust be able to work flexible hours in accordance with the academic season.","description_format":"text","description_chars":4476,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Architecture"],"lifecycle":[{"event":"open","at":"2026-09-29T12:32:41Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:82","win:early","comp:junior"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/the-bac-student-advocate","json_url":"https://alion.io/job/the-bac-student-advocate.json","meta":{"generated_at":"2026-10-04T02:31:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3650,"day_limit":5000,"remaining_today":1350,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}