{"id":1461494,"url":"https://alion.io/job/the-bac-student-billing-representative","title":"Student Billing Representative","company":{"id":1900706,"name":"The BAC","domain":"the-bac.edu","url":"https://alion.io/company/the-bac-edu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T12:32:41Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-29T19:16:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At the BAC, we are dedicated to providing students with an exceptional educational experience while embracing diversity and equity in all aspects of our community. The Student Billing Representative plays a pivotal role in helping students realize their academic dreams by providing exceptional support while they navigate resolving their financial account.\nThe Student Billing Representative will monitor student accounts that have not completed their financial obligation and counsel students as needed on options and timelines, while working closely with colleagues to foster a professional, knowledgeable, and welcoming environment for all BAC constituents.\nPRIMARY ESSENTIAL FUNCTIONS:\nProvide proactive, professional, and friendly service in all interactions.\nReview and enter daily payments into PowerCampus from all vendors.\nReview bank activity to identify and enter payments.\nManage payment plans provided through ACI including ensuring accurate balances listed on the student account and monitoring for default plans and communicating with students.\nProcess accounts receivable entries such as MBTA passes, prior learning assessments, etc.\nReview monthly aging reports; ensure outstanding amounts are accurate and determine appropriate next action.\nCounsel students regarding payment options and timelines.\nResponsible for all collection activity including; due diligence letters, telephone calls emails, and referrals to collection agencies.\nWork closely with collection agencies regarding all points of the collections process, including monitoring rosters, processing payments, and managing consumer disputes.\nMonitor the efficiency and effectiveness of the collection process and keep up to date with federal and state regulations.\nCoordinate and monitor internal payment arrangements- for students who have not resolved their financial obligations.\nManage third-party billing by invoicing and monitoring payments. Specific third-party vendors include; the Kuwait Embassy, the Saudi Arabian Cultural Mission (SACM), Veterans Affairs and miscellaneous scholarship providers.\nCommunicate efficiently and collaboratively with other offices around the College to provide the highest level of service to our students.\nServe as backup to the Student Advocates for escalated situations and front-line service when needed.\nProvide backup to the Assistant Director of Student Billing in all functions such as processing refunds.\nOther tasks as assigned.\nQualifications\nBachelor’s degree from an accredited institution preferred.\n1-3 years of experience in higher education student financial services or accounts receivable department. \nFUNCTIONAL/TECHNICALSKILLS:\nMust be detail oriented.\nStrong computerskills, including effective use of Microsoft Office suite.\nProficient in Microsoft Excel and the use of vlookups and pivot tables a plus.\nExcellent communication and consultative skills, both verbal and written.\nExcellent problem solving and conflict resolution skills.\nOutstanding organizational skills with the ability to effectively prioritize.\nAbility and willingness to support collaborative efforts.\nBe committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.\nWORK SCHEDULE REQUIREMENTS:\nThis is a full-time exempt position of 40 hours per week\nThis is a hybrid position. At least 2 days a week in person will be required. Days in the office may vary depending on the time of year and the needs of the office.\nMust be able to work flexible hours in accordance with the academic season.\nORGANIZATION:\nThis position reports to the Director of Student Financial Services\nThis position does NOT have supervisory responsibilities","description_format":"text","description_chars":3687,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Architecture"],"lifecycle":[{"event":"open","at":"2026-09-29T12:32:41Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:34","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/the-bac-student-billing-representative","json_url":"https://alion.io/job/the-bac-student-billing-representative.json","meta":{"generated_at":"2026-10-01T18:08:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":393,"day_limit":5000,"remaining_today":4607,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}