{"id":1461837,"url":"https://alion.io/job/the-brick-customer-service-representative","title":"Customer Service Representative","company":{"id":1909641,"name":"The Brick","domain":"thebrick.com","url":"https://alion.io/company/thebrick-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cold Lake, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":307},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T12:45:35Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-29T19:26:37Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Is this job for you?\nDo you believe in putting the customer first?\nDo you love to solve problems and create solutions?\nThe Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!\nResponsibilities\nRespond to customer inquiries and offer solutions in a courteous and professional manner\nFollow up with customers to identify and support their needs\nPromote customer loyalty by providing exceptional customer support \nReview and follow up on order reports on a daily basis\nOther duties as assigned \nQualifications\nStrong customer service focus\nTeam oriented\nHigh school diploma or equivalent\nExceptional communication skills, both written and verbal\nProven ability to multitask and maintain organization\nProficiency with computers and Microsoft Office programs \nFlexibility to work all shifts, including evenings and weekends, as required \nWhy The Brick?\nA flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family\nCompetitive remuneration package that will commensurate with experience\nCareer progression potential with plenty of access to ongoing personal and professional development\nEmployee discounts\nA dynamic environment to showcase your leadership talents.\nApply now\n The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to ","description_format":"text","description_chars":1763,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Consumer Goods","Furniture"],"lifecycle":[{"event":"open","at":"2026-09-29T12:45:35Z"}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:58","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/the-brick-customer-service-representative","json_url":"https://alion.io/job/the-brick-customer-service-representative.json","meta":{"generated_at":"2026-10-03T02:02:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2164,"day_limit":5000,"remaining_today":2836,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}