{"id":393770,"url":"https://alion.io/job/the-cigna-group-account-management-lead-associate-accredo-onsite-honolulu-hi","title":"Account Management Lead Associate - Accredo - Onsite - Honolulu, HI","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":51,"ghost_share":0,"stale_share":0.627,"repost_share":0.02,"time_to_fill_p50_days":15,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75200,"max":125300,"currency":"USD","period":"year","gross":null,"usd_annual":125300},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-28T00:00:00Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-09-25T01:22:05Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"*Must be a current resident of Honolulu, HI*\nAccount Management Lead Associate\n(Reports to Account Management, Manager)\nJoin Accredo as an Account Management Lead Associate, where you will help deliver a strong customer experience for payers, prescribers, referral sources, and patients. In this role, you will manage day-to-day client relationships, coordinate service delivery, support implementations, and use performance insights to strengthen client satisfaction, retention, and growth.\nResponsibilities\nManage daily customer relationships by applying strong knowledge of client benefit plans and Accredo product offerings.\nServe as a primary point of contact for customers and referral sources, responding to inquiries, urgent requests, and escalated issues with clear follow-through.\nProvide proactive consultation, analysis, and issue resolution related to Accredo core services and client needs.\nExecute client benefit requests accurately and on time, including benefit changes, product upsells, new groups, terminations, and escalations.\nLead new group and product implementations by coordinating internal meetings, timelines, quality standards, and stakeholder alignment.\nFacilitate customer-centered team meetings to review operational performance and align service delivery with client expectations.\nPresent Accredo services and performance metrics to customers to support satisfaction, retention, and growth opportunities.\nCollaborate cross-functionally to resolve client issues, support prior authorization needs, and ensure core service delivery.\nPartner with management and team members on strategic sales, marketing, and account management initiatives.\nBuild trusted relationships with customers and referral sources to support decision-making, service adoption, and long-term account health.\nRequired Qualifications\nCurrent residency in Honolulu, HI.\nMinimum 3-5 years of experience in account management, client service, healthcare operations, or a related customer-facing role.\nStrong communication, negotiation, and presentation skills.\nStrong analytical and problem-solving skills with ability to resolve complex issues across teams.\nDemonstrated ability to manage projects, timelines, and client expectations using structured processes.\nStrong customer focus with demonstrated commitment to client satisfaction and retention.\nProficiency with Microsoft Office tools and internet-based applications.\nAbility to travel overnight up to 20% based on business needs.\nPreferred Qualifications\nBachelor’s degree in a related field (preferred, not required).\nExperience working with specialty pharmacy, healthcare benefits, or payer relationships.\nExperience supporting implementations, prior authorization workflows, or referral-source relationships.\nExperience contributing to sales growth, upsell opportunities, or strategic account initiatives.\nIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.\nThis role is also anticipated to be eligible to participate in an annual bonus plan.\nAt The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.\nAbout Evernorth Health Services\nEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\nIf you need a reasonable accommodation to complete the online application process, please email  for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","description_format":"text","description_chars":5697,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Content Management Systems (CMS)"],"lifecycle":[{"event":"open","at":"2026-09-05T23:37:08Z"}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.316,"p_room":0.28,"age_days":58,"expected_fill_days":15,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":125300,"is_top_pay":false},"html_url":"https://alion.io/job/the-cigna-group-account-management-lead-associate-accredo-onsite-honolulu-hi","json_url":"https://alion.io/job/the-cigna-group-account-management-lead-associate-accredo-onsite-honolulu-hi.json","meta":{"generated_at":"2026-09-25T03:59:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4310,"day_limit":5000,"remaining_today":690,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}