Agile Coach

• Agile Coach - Cigna International Health

  About Cigna Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the centre of our international division’s ambitious growth strategy we are currently working towards multi-year effort to implement a consistent digital strategy for the international markets.

  About the Job We are continuing our transition to more agile was of working across Cigna International Health. As a result, we have an increasing need for coaching support at the organisational and team of teams’ level in our Bengaluru location. This is an excellent opportunity to join a team that is going from strength to strength, building and shaping our agile frameworks across our international teams. You will work with individuals from across the world, with both in-person and remote teams, and with teams at varying levels of Agile experience and maturity. You will typically partner with a release train engineer for a team of teams and help them to grow their agile behaviours. You will also be involved in large, organisation wide improvement initiatives.

  Key Responsibilities

• Provide expert coaching to key agile roles such as Release Train Engineers, Scrum Masters, Agile Product Owners, etc., as required.
• Provide counsel and advice to top management on significant matters, often requiring coordination between organizations. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as “the go-to person” for the most complex assignments related to agile coaching.
• Work with multiple teams to determine their current level of agile maturity and develop plans to improve agile processes and increase the productivity of the agile team accordingly.
• Organise and participates in agile events, contributes to communication sites/tools, and delivers presentations to Stakeholders across the organization.
• Identify and works to resolve barriers to scaling use of agile.
• Help teams create “working agreements” to ensure proper communication and coordination occurs within the taxonomy; where useful, these will be drafted at the time of team formation and updated as needed.
• Assist agile teams with:
  • Creating and maintaining collaborative communication sites and tools;
  • Chartering boot camps, and other intensive trainings as required;
  • Refining implementation of agile best practices and tools.
• Assist with the identification, collection and reporting of agile practice metrics and measurements.
• For absolutely clarity, this is an agile coach role, operating at individual, team, and team of teams level. It is not a scrum master role.

• About you

• Extensive Agile transition experience, 3-5 years’ experience as RTE, Product Owner, Program Manager or Agile Coach.
• Experience managing software delivery; strong IT application development & leadership background preferred.
• Proven track record of delivering on large scale or multiple initiatives. Experience with all aspects of the delivery, including planning, features/user stories, design and delivery execution.
• Experience applying Lean Thinking and Systems Thinking in large organizations.
• Self-directed achiever who identifies opportunities to drive value and takes the lead.
• Excellent communication skills with a customer service-oriented approach, and a focus on building relationships with people at all levels of the organization. You will know how to read a situation and respond appropriately and effectively. We meet people where they are.
• Experience with Lean Portfolio Management procedures and ceremonies up to the Portfolio level.
• Demonstrated excellence in leadership ability to engage and motivate in a high-performance culture.

• Why Should you join Cigna? You will get the chance to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation. We are constantly investing in, improving and innovating our global technology stack. Right now we are investing in Cloud, AI & ML as well as working heavily with Agile and DevOps methodologies.

  You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through both internal and external training, take secondment to other teams / projects and much more.

About The Cigna Group