{"id":1175020,"url":"https://alion.io/job/the-cigna-group-application-development-associate-director-hih-evernorth","title":"Application Development Associate Director - HIH - Evernorth","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":104,"ghost_share":0,"stale_share":0.442,"repost_share":0.077,"time_to_fill_p50_days":14,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":39},"experience_years_min":18,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ServiceNow","optional":true}],"status":"closed","first_seen_at":"2026-09-24T11:14:51Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T04:27:17Z","board_verified":false,"closed_at":"2026-10-01T04:27:17Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"INTRODUCTION TO EVERNORTH:\nEvernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.\nAbout Evernorth Health Services:\nEvernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.\nAbout Cigna:\nThe Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.\nJob Position:\nThe Production Support Associate Director is responsible for providing unified leadership and operational governance across Tier 1 and Tier 2 applications, ensuring stability, resilience, and continuous improvement across a highly interdependent digital ecosystem.\nAs the accountable leader, this role drives standardization, ownership, and faster decision-making, coordinates Hyderabad-based FTEs and contractors, leads high-severity incident management, and advances AI- and automation-led L2 operations to reduce manual effort and improve operational efficiency at scale.\nKey Responsibilities\nOperational Leadership & Governance\nDefine and execute the offshore production support strategy and target operating model across all UDDS digital platforms, aligned with enterprise technology and business priorities.\nOwn the governance framework, decision rights, service standards, risk controls, and executive review cadence for the production support portfolio.\nSet portfolio-level objectives and performance measures for availability, resilience, customer experience, regulatory compliance, and SLA attainment.\nLead cross-platform prioritization and investment decisions, balancing operational risk, business impact, capacity, and modernization needs.\nRepresent offshore production support in senior leadership forums and provide transparent accountability for service health, material risks, and transformation outcomes.\nIncident & Problem Management\nProvide executive oversight and decision authority for L1.5/2/3 incidents, ensuring timely business impact assessment, escalation, communications, and recovery.\nEstablish an integrated major incident, problem, and crisis management framework across application, infrastructure, security, vendor, and business teams.\nHold platform and support leaders accountable for high-quality RCA, permanent corrective actions, control effectiveness, and closure of systemic issues.\nSponsor portfolio-level reliability reviews to identify concentration risks, recurring failure patterns, and strategic remediation priorities.\nEnsure operational risks and critical dependencies are visible to senior leaders with clear ownership, mitigation plans, and decision timelines.\nTeam & Delivery Management\nBuild and lead a multi-platform production support organization comprising Hyderabad-based FTEs, contractors, and strategic partners under a unified operating model.\nDefine the organizational structure, leadership roles, workforce strategy, and sourcing mix required to deliver resilient 24×7 support at scale.\nDevelop a strong leadership bench through succession planning, coaching, capability frameworks, and targeted development of critical technical and operational skills.\nSet clear outcome-based accountabilities for leaders and teams, reinforcing a culture of ownership, collaboration, inclusion, and continuous improvement.\nOwn workforce capacity, financial stewardship, vendor performance, and support readiness for business-critical Tier 1 and Tier 2 applications.\nAI, Automation & Continuous Improvement\nSet the AI, automation, observability, and operational modernization strategy for L2 production support, with a multi-year roadmap and measurable value targets.\nSponsor and scale priority use cases such as intelligent triage, event correlation, predictive detection, automated remediation, and self-healing capabilities.\nPartner with engineering, SRE, architecture, data, cybersecurity, and platform leaders to embed reliability-by-design and operational readiness into the delivery lifecycle.\nEstablish value-realization measures covering incident prevention, MTTR, automation adoption, productivity, service quality, and cost efficiency.\nGovern responsible AI adoption, controls, risk management, and sustainable operating practices across the support organization.\nStakeholder & Cross-Functional Collaboration\nServe as the senior offshore partner and escalation point for onshore technology and business leaders, product teams, SRE, infrastructure, cybersecurity, and strategic vendors.\nTranslate business priorities and customer impact into portfolio strategy, operational commitments, investment proposals, and transformation roadmaps.\nLead executive service reviews with clear insights on performance, risk, capacity, financials, transformation progress, and decisions required.\nInfluence cross-functional leaders to resolve systemic dependencies, align priorities, and accelerate outcomes across business-critical digital journeys.\nOwn strategic vendor and partner governance, including commercial performance, service quality, accountability, and continuous value improvement.\nRequired Qualifications\n18+ years of experience in Application Production Support / IT Operations, with at least 10 years in a leadership role.\nStrong experience supporting large-scale digital platforms (web, mobile, APIs) in a 24×7 model.\nProven expertise in Major Incident Management, cross-tower escalation, and stakeholder communications.\nExperience managing offshore teams, including FTEs and contractors, at scale.\nHands-on understanding of ITIL, SRE, and operational excellence practices.\nPreferred Qualifications\nExperience supporting healthcare or regulated digital platforms.\nExposure to AI-driven operations, automation, and L2/L3 efficiency initiatives.\nFamiliarity with observability and support tools (e.g., ServiceNow, monitoring and APM platforms).\nStrong executive communication and leadership presence during high-pressure situations.\nEqual Opportunity Statement\nEvernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.\nAbout Evernorth Health Services\nEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.","description_format":"text","description_chars":7769,"description_truncated":false,"requirements":{"experience_years_min":18,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-24T11:14:51Z"},{"event":"close","at":"2026-10-01T04:27:17Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/the-cigna-group-application-development-associate-director-hih-evernorth","json_url":"https://alion.io/job/the-cigna-group-application-development-associate-director-hih-evernorth.json","meta":{"generated_at":"2026-10-16T02:07:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3357,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13928},"rest":"https://alion.io/mcp/rest/get_company?id=13928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-cigna-group-application-development-associate-director-hih-evernorth"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-cigna-group-application-development-associate-director-hih-evernorth"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-cigna-group-application-development-associate-director-hih-evernorth"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-cigna-group-application-development-associate-director-hih-evernorth\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-cigna-group-application-development-associate-director-hih-evernorth"}]}