{"id":1152215,"url":"https://alion.io/job/the-cigna-group-business-analytics-manager-learning-knowledge-management-analytics-evernorth-remote","title":"Business Analytics Manager, Learning & Knowledge Management Analytics - Evernorth - Remote","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":50,"ghost_share":0,"stale_share":0.58,"repost_share":0.02,"time_to_fill_p50_days":14,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Chattanooga, United States","Scottsdale, United States","Denver, United States","Saint Louis, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":108600,"max":181000,"currency":"USD","period":"year","gross":null,"usd_annual":181000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Databricks","optional":true},{"name":"Flask","optional":true},{"name":"Jira","optional":true},{"name":"Power Apps","optional":true},{"name":"pySpark","optional":true},{"name":"Spark","optional":true},{"name":"Streamlit","optional":true}],"status":"live","first_seen_at":"2026-09-23T18:20:39Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:27:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"POSITION SUMMARY\nThe Client & Customer Experience (C&CE) organization is responsible for the servicing of Cigna customers across multiple lines of business. Within C&CE, the Learning & Knowledge Management arm of Operational Excellence supports the capabilities, tools, and information employees need to serve customers accurately and effectively.\nThe Business Analytics Manager leads a small analytics team that supports Learning & Knowledge Management by delivering high-quality analytics, trusted data, reporting solutions, and lightweight digital solutions. This is a player-coach role for a people leader who remains hands-on in analytics or data engineering, while guiding the work and development of Business Analytics Advisors.\nA critical aspect of this role is partnering with business leaders to identify opportunities, define problems, and translate ambiguous business challenges into actionable analytical and technology work. The Business Analytics Manager works closely with Learning, Knowledge Management, Operational Excellence, Operations, analytics, and technology partners to shape priorities, guide delivery, and improve learner readiness, knowledge effectiveness, and operational performance.\nThis is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ.; St. Louis, MO.\nTeam Leadership & Delivery\nLead, coach, and develop a team of Business Analytics Advisors\nEstablish clear expectations, provide regular feedback, and support individual development through coaching, skill building, and growth opportunities\nPartner with the Product Owner to align team work to the prioritized backlog and business objectives\nProvide day-to-day guidance on analytical approaches, technical solutions, delivery plans, and stakeholder communication\nBalance workload across the team, remove barriers, manage dependencies, and personally contribute to delivery when needed\nEnsure work products meet appropriate standards for quality, governance, documentation, security, and maintainability\nFoster a culture of accountability, collaboration, quality, and sustainable delivery\nBusiness Consulting & Partnership\nServe as a trusted advisor to Learning, Knowledge Management, Operational Excellence, and Operations leaders, building strong relationships and understanding their strategies, priorities, and challenges\nProactively engage stakeholders to surface new ideas and identify opportunities for analytics, data, automation, reporting, and lightweight technology solutions\nLead discovery conversations to understand business needs, processes, pain points, constraints, desired outcomes, and the decisions solutions must support\nGather and clarify business, data, reporting, and functional requirements, distinguishing underlying needs from requested solutions\nTranslate ambiguous business challenges into clearly defined, actionable analytics and technology work\nAlign stakeholder groups on priorities, scope, outcomes, responsibilities, and measures of success\nHelp business partners prioritize initiatives based on impact, feasibility, dependencies, and capacity, connecting needs to product, analytics, data, and technology roadmaps\nCommunicate recommendations, tradeoffs, risks, and practical solution approaches in straightforward business language\nAnalytics & Data Analysis\nIndependently perform advanced analytics and investigation work for complex or high-priority initiatives\nGuide development of metrics, KPIs, and measurement frameworks that support Learning & Knowledge objectives\nCombine learning, workforce, quality, knowledge, and operational data to identify trends, drivers, gaps, risks, and opportunities\nConnect learning experiences and knowledge usage to downstream outcomes such as proficiency, quality, customer experience, handle time, and escalation behavior\nReview analytical approaches and outputs to ensure findings are accurate, clearly communicated, and actionable\nCommunicate findings through concise written summaries, visualizations, presentations, and recommendations tailored to business partners\nData Ingestion, Transformation & Quality\nDesign, build, and oversee repeatable data ingestion and ETL processes that bring together information from learning platforms, knowledge tools, operational systems, and structured manual sources\nContribute directly to complex data integration, transformation, validation, or troubleshooting work when needed\nGuide the creation of reusable, well-structured datasets and data models that support consistent metrics, scalable reporting, and future self-service analytics\nEnsure appropriate validation, reconciliation, testing, monitoring, and documentation practices are applied\nPartner with enterprise data, engineering, security, and platform teams to align solutions with architectural and governance standards\nReporting & Lightweight Applications\nGuide the design and delivery of dashboards, recurring reporting, self-service views, and lightweight digital solutions that support Learning & Knowledge leaders and operational partners\nContribute hands-on to reporting, automation, application development, or solution design based on team priorities and capacity\nPromote standardization, automation, reuse, usability, and maintainability across solutions\nHelp convert recurring ad hoc needs and manual processes into sustainable datasets, queries, reporting, forms, applications, or workflow tools\nPartner with technology teams when a solution requires enterprise integration, production support, or capabilities beyond a lightweight application\nCollaboration & Communication\nWork closely with the Product Owner, Learning, Knowledge Management, Operational Excellence, Operations, analytics, and technology partners to deliver prioritized solutions\nParticipate in planning, refinement, testing, demonstrations, and release activities using an Agile delivery approach\nCommunicate progress, risks, dependencies, resource constraints, and tradeoffs proactively\nExplain technical choices, data limitations, and analytical results in straightforward business language\nBalance speed and practicality with appropriate standards for security, governance, data quality, and maintainability\nBasic Qualifications\nBachelor's degree in analytics, statistics, mathematics, economics, computer science, information systems, business, or a related field preferred\n5+ years of relevant experience in data analytics, business intelligence, data engineering, reporting, process automation, or a related discipline\nExperience leading projects, mentoring employees, or managing analytical work\nAdvanced SQL skills, including joins, common table expressions, subqueries, aggregations, complex query development, and data validation\nExperience using Python or another scripting language for data preparation, automation, data engineering, or application development\nExperience building or supporting ETL processes, repeatable data pipelines, and analytics-ready datasets\nExperience with a business intelligence or visualization platform such as Tableau or Power BI\nStrong analytical, problem-solving, business consulting, and stakeholder management skills\nExcellent written and verbal communication skills with the ability to explain complex data clearly\nPreferred Qualifications\nPrevious people leadership experience\nExperience with Databricks, PySpark, cloud data platforms, or enterprise-scale databases\nFamiliarity with APIs, version control, testing practices, and deployment or release processes\nExperience working with learning management, knowledge management, workforce, quality, contact center, or operational performance data\nExperience building or overseeing lightweight internal web applications, forms, or workflow solutions using frameworks or platforms such as Streamlit, Dash, Flask, Power Apps, or comparable tools\nExperience in healthcare, insurance, pharmacy benefit management, or another regulated environment\nFamiliarity with Agile delivery models and work management tools such as Jira\nIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 108,600 - 181,000 USD / yearly, depending on relevant factors, including experience and geographic location.\nThis role is also anticipated to be eligible to participate in an annual bonus plan.\nAt The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.\nAbout The Cigna Group\nDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\nIf you need a reasonable accommodation to complete the online application process, please email  for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","description_format":"text","description_chars":11028,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Missouri","iso":null,"kind":"city"},{"name":"Connecticut","iso":null,"kind":"city"},{"name":"Colorado","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"},{"name":"Tennessee","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T18:20:39Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-23T22:30:47Z"},"pay":{"stated_usd_annual":181000,"is_top_pay":true},"html_url":"https://alion.io/job/the-cigna-group-business-analytics-manager-learning-knowledge-management-analytics-evernorth-remote","json_url":"https://alion.io/job/the-cigna-group-business-analytics-manager-learning-knowledge-management-analytics-evernorth-remote.json","meta":{"generated_at":"2026-09-23T22:30:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}