{"id":3998579,"url":"https://alion.io/job/the-cigna-group-customer-enablement-specialist-curascript-sd","title":"Customer Enablement Specialist – CuraScript SD","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":82,"ghost_share":0.037,"stale_share":0.524,"repost_share":0.098,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T14:50:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Customer Enablement Specialist plays a critical role in supporting the end-to-end customer lifecycle, from initial onboarding and operational readiness through ongoing account management, maintenance, and customer growth initiatives.\nThis position requires strong critical thinking, problem-solving, and project coordination skills to navigate complex customer requirements, manage competing priorities, and drive requests through successful completion. Serving as a key liaison between Sales and cross-functional business partners, the specialist ensures a seamless customer experience while identifying opportunities to simplify processes, improve efficiency, and strengthen operational performance.\nKey Responsibilities\nCustomer Lifecycle & Operational Coordination\nCoordinate customer onboarding, account maintenance, and ongoing enablement activities throughout the customer lifecycle.\nManage assigned requests and initiatives from intake through completion, ensuring accuracy, timely execution, and clear accountability.\nTrack milestones, dependencies, and outstanding requirements while proactively addressing barriers to completion.\nSupport strategic customer initiatives, account transitions, and operational readiness.\n\nCritical Thinking & Problem-Solving\nAnalyze customer needs, operational challenges, and process gaps to determine appropriate solutions.\nExercise independent judgment to prioritize work, resolve issues, and escalate complex matters when necessary.\nAnticipate potential risks, identify root causes, and recommend sustainable solutions that minimize customer impact.\n\nCross-Functional Collaboration & Customer Experience\nPartner with Sales, Finance, Contracting, Pricing, Compliance, Operations, and other stakeholders to coordinate customer requirements.\nFacilitate effective communication via video, phone or email, stakeholder alignment, and timely follow-through.\nMaintain a customer-focused approach while balancing business priorities, operational standards, and compliance requirements.\n\nProcess Improvement & Operational Excellence\nIdentify opportunities to simplify processes, reduce manual intervention, and eliminate inefficiencies.\nSupport workflow enhancements, automation, and continuous improvement initiatives.\nMaintain accurate documentation, operational records, and progress tracking.\nConsistently meet established service, quality, and performance expectations.\n\nQualifications\nHigh school diploma or equivalent required; bachelor’s degree preferred.\n2+ years of experience in customer operations, sales administration, account management, project coordination, or a related field.\nStrong critical thinking, analytical reasoning, and independent problem-solving skills.\nDemonstrated ability to coordinate multiple activities, manage timelines, and drive work through completion.\nExcellent organizational, communication, and cross-functional collaboration skills.\nAbility to identify process improvement opportunities and adapt to evolving business needs.\nProficiency in Microsoft Office and enterprise business systems.\nPreferred Qualifications\nExperience in healthcare distribution, pharmaceutical operations, or a regulated business environment.\nFamiliarity with SAP, SharePoint, workflow management, or project tracking tools.\nExperience supporting customer onboarding, operational transformation, or continuous improvement initiatives.\nIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.\nAbout Evernorth Health Services\nEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\nIf you need a reasonable accommodation to complete the online application process, please email  for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","description_format":"text","description_chars":5460,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-10T02:27:26Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":5,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 5 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:4","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/the-cigna-group-customer-enablement-specialist-curascript-sd","json_url":"https://alion.io/job/the-cigna-group-customer-enablement-specialist-curascript-sd.json","meta":{"generated_at":"2026-11-10T16:10:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13928},"rest":"https://alion.io/mcp/rest/get_company?id=13928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-cigna-group-customer-enablement-specialist-curascript-sd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-cigna-group-customer-enablement-specialist-curascript-sd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-cigna-group-customer-enablement-specialist-curascript-sd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-cigna-group-customer-enablement-specialist-curascript-sd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-cigna-group-customer-enablement-specialist-curascript-sd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3998579}},{"tool":"search_jobs","arguments":{"company":"thecignagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3998579},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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