{"id":3367401,"url":"https://alion.io/job/the-cigna-group-customer-service-supervisor-express-script-remote","title":"Customer Service Supervisor Express Script - Remote","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":86,"ghost_share":0.023,"stale_share":0.488,"repost_share":0.058,"time_to_fill_p50_days":19,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":51700,"max":86100,"currency":"USD","period":"year","gross":null,"usd_annual":86100},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-27T23:39:37Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T12:09:55Z","board_verified":false,"closed_at":"2026-10-29T12:09:55Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Position Summary\nThe Commercial Supervisor plays a pivotal role in the success of our Patient Care Advocates (PCAs) who support our Commercial Market members and clients. Our leaders are people-focused, lead with a servant leadership mindset, and are invested in the growth and support of their teams. This role is customer-oriented and centered on supporting, coaching, and developing a team to deliver an exceptional experience.\nAs a leader within the Commercial Market, the Supervisor is primarily focused on coaching, developing, engaging, and motivating their team to deliver an elevated experience to our members and clients. The Supervisor supports Advocates by ensuring they have the right tools and training, identifying root causes of service challenges, and removing barriers to excellent service. Essential skills include customer focus, motivating others, setting priorities, and removing obstacles for the team. A commitment to continuous improvement and strong collaboration with other departments and colleagues are critical to success.\nThe primary responsibilities of this role are to ensure service delivery and quality standards are met or exceeded, manage obligations to clients and customers effectively, drive continuous improvement within the department, and partner with other functional areas to optimize the customer experience. The Supervisor works with the Senior Manager to execute the operational strategy for the organization and lead day-to-day operations. This role requires the ability to engage and motivate a team with diverse skills, responsibilities, and geographic locations, and to drive collaboration with partners across Employee Relations, Workforce Management, Training, Coaching, Quality, and Operations to deliver on our commitments to customers and clients.\nKey Responsibilities\nLeads and supports the daily operations of a virtual team of 20+ Advocates.\nMotivates, coaches, and develops team members to meet team and individual targets.\nMeets regularly with Advocates to recognize positive behaviors, provide coaching on areas for improvement, and ensure action and follow-up plans are created.\nCommunicates clear expectations and behaviors through individual and team meetings and builds accountability within the team.\nConducts proactive call monitoring and data analysis to promptly detect emerging service issues and trends, ensuring sustained performance.\nUses metrics to identify performance improvement needs, customer trends, and other opportunities for continuous improvement.\nLeverages real-time workforce and performance tools to share insights on business performance with Workforce Management and Leadership.\nDrives employee retention and development.\nProactively identifies trends and service opportunities and develops mitigation action plans.\nBuilds an inclusive environment that values different perspectives and focuses on improving the Advocate experience.\nQualifications\nHigh School Diploma or GED required.\n1+ years of formal or informal leadership experience, such as team lead, SME, mentor, trainer, or supervisor.\nStrong coaching background.\nExperience working in a customer service setting.\nInnovative, strategic, and creative thinking skills with a focus on continuous process improvement.\nDemonstrated ability to handle difficult conversations professionally.\nHighly collaborative, with the ability to drive change and influence within a cross-functional matrix team environment.\nStrong oral and written communication.\nWorking knowledge of Microsoft Office programs, including Outlook, Teams, Word, Excel, and PowerPoint.\nAbility to interpret operational reports, identify root causes, and translate findings into measurable action plans.\nAbility to respond to escalations, staffing challenges, system issues, and other operational disruptions.\nAbility to work outside the normal shift when needed to support business operations, peak periods, or\n urgent escalations.\nDemonstrated ability to lead, engage, and maintain accountability across a virtual or geographically dispersed team.\nExperience addressing performance concerns, documenting coaching, administering corrective action, and partnering with Employee Relations or Human Resources.\nDemonstrated ability to lead teams through process, technology, client, or organizational changes.\n Work Schedule Tuesday - Saturday, 3:00 PM - 12:00 AM EST\nIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 51,700 - 86,100 USD / yearly, depending on relevant factors, including experience and geographic location.\nThis role is also anticipated to be eligible to participate in an annual bonus plan.\nAt The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.\nAbout The Cigna Group\nDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\nIf you need a reasonable accommodation to complete the online application process, please email  for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","description_format":"text","description_chars":7248,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-27T23:39:37Z"},{"event":"close","at":"2026-10-29T12:09:55Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":86100,"is_top_pay":true},"html_url":"https://alion.io/job/the-cigna-group-customer-service-supervisor-express-script-remote","json_url":"https://alion.io/job/the-cigna-group-customer-service-supervisor-express-script-remote.json","meta":{"generated_at":"2026-10-29T14:02:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13928},"rest":"https://alion.io/mcp/rest/get_company?id=13928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-cigna-group-customer-service-supervisor-express-script-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-cigna-group-customer-service-supervisor-express-script-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-cigna-group-customer-service-supervisor-express-script-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-cigna-group-customer-service-supervisor-express-script-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-cigna-group-customer-service-supervisor-express-script-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3367401}},{"tool":"search_jobs","arguments":{"company":"thecignagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3367401},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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