HIH - Operational Risk Manager

ABOUT EVERNORTH:

Evernorth℠exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,

we solve the problems others don’t, won’t or can’t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Operational Risk Manager

Position Overview

In this role, you will provide overall direction and leadership for a team of third-party risk management (TPRM) professionals in Hyderabad. You will be a member of our Global Procurement, Third Party Management, & Shared Services (GPTPMS) organization, which provides procurement-related services to the greater Cigna Group organization. A key function of this position is managing teams to deliver third party risk strategies, driving business value through our suppliers, and providing risk insights for critical suppliers. This position will serve a critical role in establishing a third-party risk management presence within the innovation hub.

The Evernorth℠ strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence future procurement and TPRM direction for the hub, talent recruitment and mentoring, and TPRM strategic direction at the hub, with the shared goal of evolving our world class procurement organization.

This is a hands-on position reporting to management with visibility into GPTPMS leadership.

Responsibilities

• Lead teams of third-party risk management professionals within indirect procurement categories
• Drive strategic initiatives, operational transformation efforts, and TPRM automation opportunities.
• Ensure 100% timely completion of all risk assessment tasks in accordance with established business SLAs
• This role ensures that the TPRM program aligns with regulatory expectations, internal risk appetite, and strategic business objectives
• Lead or support strategic initiatives to mature the TPRM program, including tool implementations, workflow automation, and integration with other risk domains
• Develop and maintain program dashboards, KPIs/KRIs, and executive reporting for senior leadership and risk committees
• Provide leadership oversight for onboarding, training curriculum development, knowledge management, and succession planning.
• Serve as the primary liaison between Global Procurement, business units, and risk domain owners to ensure third party risk is integrated into business operations
• Develop and lead training programs to enhance awareness of third-party risk management best practices and ensure consistent adoption across various stakeholder groups
• Leverage third party risk intelligence platforms to proactively identify, assess, and monitor emerging third-party risks
• Establish and maintain risk assessment processes to evaluate inherent and residual risks throughout the third-party life cycle
• Ensure consistent communication and project management with stakeholders of assigned TPRM projects throughout the organization
• Support continuous improvement in all aspects of the TPRM process; liaise with the GPTPMS Center of excellence organization in the US to ensure alignment with process, best practices, and talent strategy
• As a leader, act as a change agent and demonstrate resiliency as changes occur.
• Manage recruiting, onboarding, and training success of new hires within GPTPMS in Hyderabad in support of building a core procurement capability
• Be the point of escalation for your team during risk due diligence activities

Qualifications

Required Skills:

• Strong written and verbal communication skills with the ability to interact with all levels of the organization.
• Strong skills in understanding emerging trends in third-party risk
• Strong interpersonal/relationship management skills.
• Strong time and project management skills.
• Broad knowledge of all aspects of the third-party risk including onboarding, due diligence, contracting, and termination
• Experience in a broad range of indirect procurement categories

Required Experience & Education:

• 11- 13+ Years of relevant experience
• Experience in leadership or managerial role
• Experience with procurement and risk in an onshore/offshore model.
• College degree (Bachelor) in related technical/business areas or equivalent work experience.
• Experience in a broad range of third-party risk domains
• Exposure to Ariba, Icertis or similar Procurement systems and ProcessUnity or similar GRC systems
• Experience working with a matrix organization and other internal partners to execute on goals

Desired Experience:

• Experience in health-related fields such as health services, health insurance, pharmacy benefits management, and
• Experience with HIPAA, Business Associate Agreements (BAAs), and other related US Healthcare concepts
• Coaching and mentoring team members
• Industry certifications such as SIG, SIG, CTPRP, CTPRA or similar

Location & Hours of Work

• Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate
• Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.