{"id":3777861,"url":"https://alion.io/job/the-cigna-group-pharmacy-technician-returns-express-scripts-tempe-az","title":"Pharmacy Technician - Returns - Express Scripts - Tempe, AZ","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":88,"ghost_share":0.034,"stale_share":0.489,"repost_share":0.114,"time_to_fill_p50_days":20,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T23:53:34Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T08:01:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Onsite Work location in Tempe, AZ\nExpress Scripts Pharmacy is a division of Evernorth Health Services a part of The Cigna Group is looking for an experienced Arizona Certified Pharmacy Technician to work onsite at our Tempe Fulfillment Center.\nAre you ready to step into a position that combines your communication skills, attention to detail, ability to multitask and unrelenting drive to our patients? We are looking for a Certified Pharmacy Technician to join our pharmacy team. If you worked in Pharmacy Operations before, this role is different - you’ll take your knowledge and expand it beyond belief. Take a break from a retail environment, enjoy a set schedule and come enjoy the satisfaction of helping others! \nShift: Monday - Friday 7:00am - 3:30pm Pacific time\nThe Pharmacy Technician is responsible for providing exceptional service and support related to medication returns, patient inquiries, and returns processing activities. This role conducts detailed research, resolves return-related issues, and communicates directly with patients to ensure timely and accurate resolutions.\nThe position plays a key role in supporting daily Returns Room operations, including prescription return processing, outbound patient outreach, documentation, inventory handling, and administrative support functions. Team members are expected to develop proficiency across all major Returns Room processes and contribute to a collaborative, patient-focused work environment.\nAdditionally, this role participates in the rotation and maintenance of Clerk Room responsibilities, including but not limited to Resends, Pharmalink support, and Hazmat processing, while adhering to all company policies, regulatory requirements, and patient confidentiality standards.\nESSENTIAL FUNCTIONS:\nProvide professional outbound communication to patients while maintaining department quality and compliance standards.\nResearch, evaluate, and process returned medications and prescription packages to determine appropriate resolution pathways.\nAccurately document patient interactions, return details, and resolution activities within designated systems.\nMaintain and support daily Clerk Room operations, including Resends, Pharmalink activities, and Hazmat workflows.\nProcess credits and return-related transactions within established authorization guidelines.\nProcess incoming mail and returned prescription shipments.\nUtilize multiple systems and resources to investigate and resolve patient and operational issues efficiently.\nProtect patient privacy and confidential health information in accordance with HIPAA and company policies.\nAdapt to changing business needs and support multiple Returns Room functions as required.\nDemonstrate a commitment to continuous learning by developing proficiency across all major Returns Room responsibilities.\nSupport team objectives and participate in other departmental assignments as needed.\nQUALIFICATIONS:\n AZ Pharmacy Technician License and PTCB Required\nPrevious customer service, healthcare, pharmacy, operations, or administrative experience\nKnowledge of Microsoft Office applications and data entry processes\nStrong attention to detail and analytical problem-solving abilities\nExcellent verbal and written communication skills\nAbility to interact professionally with patients and colleagues at all levels\nStrong organizational and time-management skills\nAbility to prioritize multiple tasks in a fast-paced environment\nAbility to work independently while contributing to team goals\nPHYSICAL REQUIREMENTS:\nAbility to lift and move items weighing up to 25 pounds.\nFrequent mobility throughout the work area.\nAbility to stoop, kneel, crouch, bend, and twist during the performance of daily job duties.\nAbility to perform computer-based work and data entry for extended periods.\nWhy Join Us:\nHealth coverage effective day 1 (including medical, dental, vision)\nHoliday and PTO day pay\n401K with company match\nTuition reimbursement\nFun, friendly and unique culture - bring your whole self to work every day!\nGrowth and advancement potential\nAbout Evernorth Health Services\nEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\nIf you need a reasonable accommodation to complete the online application process, please email  for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","description_format":"text","description_chars":5909,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-04T23:53:34Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":6,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 6 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.599,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/the-cigna-group-pharmacy-technician-returns-express-scripts-tempe-az","json_url":"https://alion.io/job/the-cigna-group-pharmacy-technician-returns-express-scripts-tempe-az.json","meta":{"generated_at":"2026-11-11T11:37:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13928},"rest":"https://alion.io/mcp/rest/get_company?id=13928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-cigna-group-pharmacy-technician-returns-express-scripts-tempe-az"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-cigna-group-pharmacy-technician-returns-express-scripts-tempe-az"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-cigna-group-pharmacy-technician-returns-express-scripts-tempe-az"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-cigna-group-pharmacy-technician-returns-express-scripts-tempe-az\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-cigna-group-pharmacy-technician-returns-express-scripts-tempe-az"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3777861}},{"tool":"search_jobs","arguments":{"company":"thecignagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3777861},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}