{"id":3266607,"url":"https://alion.io/job/the-cigna-group-product-management-senior-advisor","title":"Product Management Senior Advisor","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":90,"ghost_share":0.033,"stale_share":0.433,"repost_share":0.1,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":113200,"max":188600,"currency":"USD","period":"year","gross":null,"usd_annual":188600},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-06T15:02:55Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Excited to grow your career?\nWe value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!\nOur people make all the difference in our success.\nThe Senior Product Manager Advisor, Agent Experience helps plan and build tools for customer service teams. These tools help agents and operations teams work faster and provide better service.\nYou will work with Engineering, Design, Data Science, Customer Operations, and business partners. Together, you will build tools that are easy to use and can grow with the business. You should understand product management, agent work, and how to solve hard business problems.\nResponsibilities:\nProduct Strategy and Vision\nWork with leaders to set the long-term plan for Agent Experience products.\n\nFind ways to help agents work better, feel supported, and provide quality service.\n\nTurn company and team goals into clear product results.\n\nBuild business cases and choose work based on customer needs, business value, and company goals.\n\nLearning About Customer Needs\nTalk with agents, team leads, managers, and customers to learn what they need.\n\nReview work steps, service paths, and results to find ways to improve.\n\nUse feedback and data to test ideas and make choices.\n\nKeep up with trends in artificial intelligence (AI) and customer service tools.\n\nBuilding and Launching Products\nLead teams as they research, plan, build, launch, and improve products.\n\nWrite clear product needs, user stories, goals, and rules for when work is complete.\n\nWork with Design to make tools simple, useful, and easy to access.\n\nWork with Engineering to make sure products can be built, can grow, and stay on schedule.\n\nPlan product launches and help teams learn and use new tools.\n\nAI and Automation Experience\nPlan and build AI tools that help agents do their work. These may include agent copilots, suggested answers, case summaries, smart routing, and automatic work steps.\n\nMake sure AI tools improve work while staying clear, trusted, and accurate.\n\nUse feedback and testing to improve how the AI tools work.\n\nData and Results\nSet clear goals and measures for agent work, service quality, and team results.\n\nTrack how products work and test changes to make them better.\n\nBuild dashboards and reports that show business results.\n\nUse data to choose updates and confirm that changes work.\n\nWorking with Partners\nBuild good working relationships with Operations, Customer Experience, Engineering, Design, Analytics, and leaders.\n\nClearly share the product plan, progress, risks, and new ideas.\n\nUse facts and data to help leaders set company goals.\n\nQualifications:\nRequired\nAt least 5 years of product management experience.\n\n2 Years of leading complex internal platforms, enterprise products or operational tooling.\n\nExperience with internal systems, business products, or tools used by operations teams.\n\nAbility to take a product from an idea to launch and then improve it.\n\nExperience in customer support, a contact center, service operations, or workforce management.\n\nAbility to use data to make product choices.\n\nClear speaking, writing, planning, and partner management skills.\n\nExperience working on an agile product team.\n\nBachelor's degree or equal hands-on experience.\n\nPreferred\nExperience building products that use AI, machine learning, or generative AI.\n\nExperience with customer relationship management systems, ticketing tools, or customer service platforms.\n\nKnowledge of agent work measures, operations goals, and service steps.\n\nExperience testing product ideas and using product data tools.\n\nMaster's degree in business or a related field.\n\nIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 113,200 - 188,600 USD / yearly, depending on relevant factors, including experience and geographic location.\nThis role is also anticipated to be eligible to participate in an annual bonus plan.\nAt The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.\nAbout The Cigna Group\nDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\nIf you need a reasonable accommodation to complete the online application process, please email  for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","description_format":"text","description_chars":6649,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-26T09:32:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.835,"p_room":0.75,"age_days":14,"expected_fill_days":20,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":188600,"is_top_pay":false},"html_url":"https://alion.io/job/the-cigna-group-product-management-senior-advisor","json_url":"https://alion.io/job/the-cigna-group-product-management-senior-advisor.json","meta":{"generated_at":"2026-11-06T17:21:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13928},"rest":"https://alion.io/mcp/rest/get_company?id=13928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-cigna-group-product-management-senior-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-cigna-group-product-management-senior-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-cigna-group-product-management-senior-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-cigna-group-product-management-senior-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-cigna-group-product-management-senior-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3266607}},{"tool":"search_jobs","arguments":{"company":"thecignagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3266607},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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