{"id":3613783,"url":"https://alion.io/job/the-cigna-group-program-management-analyst-cigna-healthcare-2","title":"Program Management Analyst - Cigna Healthcare","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":83,"ghost_share":0.048,"stale_share":0.494,"repost_share":0.12,"time_to_fill_p50_days":20,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"React Native","optional":false},{"name":"JavaScript","optional":true},{"name":"Power BI","optional":true},{"name":"React.js","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-02T15:31:15Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-13T22:35:10Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Post-Sale Tracking Engineer & Digital Insights Analyst\nRole Purpose\nThe Post-Sale Tracking Engineer & Digital Insights Analyst will lead the development of reporting, analysis and insight generation across post-sale digital experiences for International Health Customer Experience. He/ She is also responsible for designing, implementing, governing and maintaining the digital measurement framework and tagging across post-sale digital platforms.\nThe role is responsible for bringing together digital behavior, experience feedback, technical performance, operational outcomes and support-demand signals to create a coherent view of how members experience digital platforms. The role will translate complex data into clear findings and recommendations that help Product, Customer Experience, Technology and Operations teams priorities improvements. Working closely with Product, Technology, Digital Experience teams and analytics platform partners, this role acts as the technical owner of analytics instrumentation and data quality across the post-sale digital landscape.\nWorking closely with the Post-Sale Digital Analytics Lead, the role will ensure reporting is reliable, consistent and connected to sufficient diagnostic detail to support decisions and action.\nKey Responsibilities\n1. Post-Sale Digital Insights and Reporting\nRun and continuously improve the post-sale digital insights reporting strategy, dashboards and recurring performance reports.\nDevelop clear executive summaries, experience scorecards and diagnostic views for leadership, Product, Customer Experience and Technology stakeholders.\nCreate regular insight narratives that explain performance trends, material risks, data limitations, priority opportunities and recommended actions.\nSupport the Post-Sale Digital Analytics Lead in preparing and running digital insights governance forums.\n2. Digital Measurement and Instrumentation\nDesign, implement and maintain digital tracking frameworks across member-facing digital platforms.\nDefine event-tracking requirements, measurement specifications and tagging architecture for new or updated features and existing customer journeys.\nPartners with Product Managers, UX teams, developers and platform owners to embed analytics requirements into delivery processes.\nDevelop and maintain measurement plans, event taxonomies, data dictionaries and implementation documentation.\nEnsure tracking coverage across priority journeys\n3. Generate Actionable Customer and Journey Insights\nAnalyze priority post-sale journeys to identify friction, failure, confusion, abandonment, repeat attempts and recovery behavior.\nConduct deep-dive analysis into journey performance, experience breakdowns and emerging customer pain points.\nTranslate analysis into practical recommendations and prioritization opportunities for Product, Customer Experience, Technology and Operations teams.\nTrack the impact of digital improvements, releases and experience interventions, and identify where further action is required.\nDifferentiate between observed findings, potential hypotheses and areas where evidence is insufficient.\n4. Analytics Platform Configuration and Administration\nConfigure, maintain and support analytics platforms used across the post-sale analytics ecosystem.\nSupport implementation and governance across Google Analytics 4, Adobe Analytics / Adobe Customer Journey Analytics, Dynatrace, Verint and other approved platforms.\nManage platform configuration standards, access requirements, implementation controls and technical documentation.\nCoordinate with Enterprise Analytics teams, Technology partners and external vendors on tagging enhancements, integrations and upgrades.\nOther key responsibilities:\nBring together digital behavior, Voice of Customer, technical performance, operational outcomes and support-demand data to create a connected experience view.\nTriangulate evidence across multiple data sources rather than interpreting individual metrics in isolation.\nData Quality, Validation and Tracking Governance\nCreate and maintain trusted event definitions, calculated measurement logic and analytics-ready datasets.\nDevelop Dashboards and Self-Service Reporting, and Support Measurement and Reporting Governance\nStakeholder Engagement and Insight Storytelling\nQualifications and Experience\nBachelor’s degree in data Analytics, Statistics, Economics, Business Analytics, Computer Science, Digital Marketing, Engineering or a related discipline.\n3+ years of experience in digital analytics, product analytics, customer experience analytics, business intelligence or a related insights role.\nExperience in digital analytics implementation, analytics engineering, web or app analytics, product analytics, or a similar technical analytics role.\nExperience analyzing websites, mobile applications, portals or other digital products and customer journeys.\nHands-on experience implementing tracking for websites, mobile applications, portals or other digital products, including experience with analytics tagging for React native apps.\nExperience developing dashboards, recurring reporting and senior-stakeholder insight presentations.\nExperience collaborating with Product, Technology, UX, Analytics and external implementation partners.\nTechnical Knowledge and Skills\nProficiency in data preparation, exploration, visualization, trend analysis and diagnostic analysis.\nHands-on knowledge of Google Analytics 4, Google Tag Manager & Adobe Customer Journey Analytics\nFamiliarity with data sources such as Verint, Medallia, Appbot, Dynatrace is beneficial.\nGood-to-have experience with reporting and visualization tools such as Power BI, Tableau or Qlik., practical SQL capability, including joining and reconciling multiple datasets and creating reusable analytical datasets.\nFamiliarity with APIs, data-integration concepts, digital performance tools such as Dynatrace, and reporting platforms.\nProfessional Competencies\nStrong analytical thinking and structured problem-solving skills.\nExcellent written, visual and verbal storytelling skills, with the ability to make complex findings clear and actionable.\nHigh attention to detail and commitment to accurate, reproducible and well-documented analysis.\nStrong collaboration and stakeholder-management skills across technical and non-technical teams.\nCustomer-focused, curious, proactive and comfortable constructively challenging assumptions.\nAbility to manage multiple priorities and deliver with both speed and accuracy.\nAbility to interpret and present analytical findings with statistical rigour, clearly distinguishing meaningful patterns from normal variation and communicating assumptions, uncertainty, data limitations, and the strength of available evidence.\nAbout The Cigna Group\nCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.","description_format":"text","description_chars":7095,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-02T15:31:15Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":0.9,"age_days":9,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/the-cigna-group-program-management-analyst-cigna-healthcare-2","json_url":"https://alion.io/job/the-cigna-group-program-management-analyst-cigna-healthcare-2.json","meta":{"generated_at":"2026-11-14T03:56:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13928},"rest":"https://alion.io/mcp/rest/get_company?id=13928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-cigna-group-program-management-analyst-cigna-healthcare-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-cigna-group-program-management-analyst-cigna-healthcare-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-cigna-group-program-management-analyst-cigna-healthcare-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-cigna-group-program-management-analyst-cigna-healthcare-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-cigna-group-program-management-analyst-cigna-healthcare-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3613783}},{"tool":"search_jobs","arguments":{"company":"thecignagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3613783},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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