{"id":3285203,"url":"https://alion.io/job/the-cigna-group-technical-customer-support-advisor-evicore-remote","title":"Technical Customer Support Advisor - eviCore - Remote","company":{"id":13928,"name":"The Cigna Group","domain":"thecignagroup.com","url":"https://alion.io/company/thecignagroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":86,"ghost_share":0.023,"stale_share":0.488,"repost_share":0.058,"time_to_fill_p50_days":19,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":92700,"max":154500,"currency":"USD","period":"year","gross":null,"usd_annual":154500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"MS SQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false},{"name":"VPN","optional":false},{"name":"Azure","optional":true},{"name":"Docker","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true}],"status":"closed","first_seen_at":"2026-10-26T18:07:39Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T12:09:55Z","board_verified":false,"closed_at":"2026-10-29T12:09:55Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Help improve how healthcare organizations manage prior authorizations through smarter, more reliable technology. As a Technical Customer Support Advisor, you will configure, support, and optimize a proprietary touchless prior authorization solution that connects multiple technologies and systems. You will investigate complex technical issues, improve platform stability, and help shape solutions that make healthcare processes more efficient. This role is a strong fit for someone who is curious, persistent, and comfortable working independently while partnering with clients and cross-functional teams. You will join a collaborative team of ambitious and compassionate experts committed to solving meaningful healthcare challenges.\nResponsibilities\nConfigure, support, and optimize application software and workflows for a touchless prior authorization solution.\nInvestigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection.\nImprove system stability, performance, and client outcomes by identifying root causes and recommending sustainable solutions.\nUse SQL queries and database tools to analyze data, validate system behavior, and support issue resolution.\nWork within a cloud-based environment to access data, troubleshoot applications, and monitor system performance.\nEstablish and maintain secure data transmission methods, including VPN and HTTPS connections.\nPartner with Engineering, Quality Assurance, Project Management, Account Management, and client teams to resolve issues and deliver improvements.\nUse Jira and Salesforce to create, manage, document, and monitor support tickets through resolution.\nContribute to the development and improvement of technologies that support better healthcare experiences.\nCreate and maintain clear technical documentation for internal teams, clients, and other stakeholders.\nTranslate complex technical information into clear, practical explanations for nontechnical audiences.\nApproach challenging problems with curiosity, patience, sound judgment, and attention to detail.\nRequired Qualifications\nAt least 3 years of experience configuring, supporting, or troubleshooting application software and related systems.\nExperience troubleshooting complex systems and working with sensitive or confidential data.\nDemonstrated ability to write SQL queries using PostgreSQL, Microsoft SQL Server, or a comparable database platform.\nExperience working within a cloud service environment.\nExperience analyzing data storage, system mappings, integrations, or data-use requirements.\nAbility to explain technical issues and solutions clearly to both technical and nontechnical audiences.\nStrong written and verbal communication skills.\nAbility to manage competing priorities and solve problems independently in a fast-paced environment.\nDemonstrated curiosity, persistence, and patience when working through complex issues across multiple systems and teams.\nPreferred Qualifications\nExperience supporting applications or technology solutions in a healthcare environment.\nExperience with interface engines such as Mirth Connect, Orion Rhapsody, or Cloverleaf.\nExperience with Microsoft Azure.\nFamiliarity with Docker and Kubernetes.\nExperience with JavaScript or another scripting language.\nExperience supporting healthcare data integrations or prior authorization solutions.\nExperience using Jira and Salesforce for ticket management and issue resolution.\nIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 92,700 - 154,500 USD / yearly, depending on relevant factors, including experience and geographic location.\nThis role is also anticipated to be eligible to participate in an annual bonus plan.\nAt The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.\nAbout Evernorth Health Services\nEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.\nIf you need a reasonable accommodation to complete the online application process, please email  for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.\nThe Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.","description_format":"text","description_chars":6277,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Revenue Cycle & Medical Billing","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-26T18:07:39Z"},{"event":"close","at":"2026-10-29T12:09:55Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":154500,"is_top_pay":true},"html_url":"https://alion.io/job/the-cigna-group-technical-customer-support-advisor-evicore-remote","json_url":"https://alion.io/job/the-cigna-group-technical-customer-support-advisor-evicore-remote.json","meta":{"generated_at":"2026-10-29T12:12:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13928},"rest":"https://alion.io/mcp/rest/get_company?id=13928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-cigna-group-technical-customer-support-advisor-evicore-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-cigna-group-technical-customer-support-advisor-evicore-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-cigna-group-technical-customer-support-advisor-evicore-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-cigna-group-technical-customer-support-advisor-evicore-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-cigna-group-technical-customer-support-advisor-evicore-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3285203}},{"tool":"search_jobs","arguments":{"company":"thecignagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3285203},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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