Motor Vehicle Agent II

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise.Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $23.89- $28.00/hour, however our target hiring range is $26.00-$27.00. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service with a city investment of 17.95%

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

This is an in-person position that will require you to be present five days a week. Motor Vehicle Agents may be assigned or reassigned to any Denver Motor Vehicle location based on operational needs:

• Northeast Branch: 4685 Peoria St #1 Denver, CO 80239

• Northwest Branch: 3698 W 44th Ave Denver, CO 80211

• Southeast Branch: 2243 S Monaco Pkwy Denver, CO 80222

• Southwest Branch: 3100 S Sheridan Blvd, Denver, CO 80227

• Commercial & Call Center Branches: 2855 Tremont Pl Denver, CO 80205

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Who We Are & What You’ll Do

The Department of Finance (DOF) is responsible for the fiscal health of the city. The DOF leads fiscal analysis and guidance, property assessments, budgeting, accounting functions, enforcement of fiscal policies, practices and procedures for the entire City and County of Denver. The DOF fulfills the state statutory responsibilities for tax assessment and collection. DOF also manages the City’s debt portfolio and investment portfolio. The DOF commits to delivering these services through a financial structure that reflects the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes.

About Denver Motor Vehicle

Denver Motor Vehicle (DMV) is authorized as an agent of the State Department of Revenue as outlined in the Colorado Revised Statutes to register and title vehicles and to collect, record, and deposit all taxes and fees prescribed for vehicles owned or operated by residents and business owners within the City and County of Denver. Our work is highly technical, but the way we serve people matters just as much. We strive to provide accurate, respectful and efficient service while creating a workplace where team members support one another, communicate openly and take pride in serving Denver.

Specifically, as a DMV Motor Vehicle Agent you will:

• · Process title, registration, license renewal and permit transactions by confirming customer identity and county of residence, reviewing legal documents for completeness and accuracy, determining the correct transaction type and ensuring compliance with federal, state and local statutes, rules and regulations.
• · Provide friendly, professional and solution-focused customer service in person and through other service channels. Explain title and registration requirements, taxes and fees, emissions and insurance requirements, statutes, policies and procedures in a clear and understandable way, and work with customers to resolve questions or concerns.
• · Assess, calculate and collect applicable taxes, registration fees and other charges; accurately cashier transactions, maintain and reconcile an assigned cash drawer, resolve balancing issues and enter transaction information into the State motor vehicle system.
• · Process work received through multiple channels, including mail and online services, by reviewing documentation for completeness and compliance, issuing registration documents and validation tabs, identifying rejected transactions and providing clear correspondence regarding missing requirements, fees or next steps.
• · Use statutes, procedures, job aids, system resources and research materials to independently determine requirements while knowing when to involve a lead or supervisor for complex or escalated situations.
• · Maintain assigned State inventory, records and files; protect confidential information; and follow established controls, accountability requirements and office procedures.
• · Contribute to a respectful, collaborative and flexible workplace by communicating effectively with teammates and leadership, supporting changing business needs, working efficiently in a high-volume environment and performing other related duties as assigned.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability and experience and exemplify this through the makeup of our team at all levels. You will be right at home here if you care about public service, build strong working relationships, remain curious and accountable, and want to help create an environment where both customers and coworkers feel respected and supported.

Our ideal candidate has some or all of the following experience, skills and characteristics:

• · A strong customer-service mindset with the ability to remain calm, patient and professional when assisting people who may be frustrated, confused or navigating complex requirements.
• · Clear verbal and written communication skills, including the ability to explain rules, fees and required documentation in plain language and to communicate effectively with people from varied backgrounds and circumstances.
• · A team-oriented approach and a commitment to a positive workplace culture. You are dependable, respectful, willing to support coworkers, receptive to coaching and comfortable asking questions or seeking help when needed.
• · Strong attention to detail and sound judgment when reviewing legal documents, handling money, entering data and applying statutes, policies and procedures where accuracy and compliance are essential.
• · The ability to multitask, stay organized and work efficiently in a busy public-facing environment with frequent interruptions, changing priorities and high customer volume.
• · A learning mindset and the ability to use job aids, statutes, policies, procedures and system resources to research answers and build technical knowledge of motor vehicle transactions.
• · Comfort using computers and office technology, basic math and cash-handling skills, and the flexibility to work at different branch locations based on department needs. Bilingual skills are a plus.

Required Minimum Qualifications

Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: One (1) year of clerical experience which includes customer service involving the explanation of rules and regulations.

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

License/Certifications: By position, requires a valid Driver's License at the time of application.

Licenses and certifications must be kept current as a condition of employment.

To be considered for this position, please include the following on your job application (upload the attachment to the Resume/CV section on the My Experience tab):

• Resume

Please ensure your application clearly describes your customer service experience, including experience explaining policies, rules or requirements.

Application Deadline

This position will remain open on a rolling bases until position is filled Please submit your application as soon as possible.

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range

Target Pay

Agency

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.