Customer Service Representative II

Pay Range: $18.32 - $22.90/hr.

Job Posting Closing on: Friday, September 11, 2026

This posting is intended to fill one position at each of the following locations:

• Reby Cary Youth Library -3851 E. Lancaster Ave., Fort Worth, TX 76103
• Ella Mae Shamblee Library- 1062 Evans Ave., Fort Worth, TX 76104

Workdays & Hours: The schedule is below for both locations; some evening/weekend work required.

Monday:        11:15am-8:15pm                                             

Tuesday:       11:15am-8:15pm                         

Wednesday:  9:15am-6:15pm                                               

Thursday:     9:15am-6:15pm                           

Friday:          9:15am-6:15pm                           

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Representative II position is available at the Fort Worth Public Library at the Reby Cary Youth Library and Ella Mae Shamblee Library. The ideal candidate for these positions is customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of this position is to provide exemplary customer service to library patrons, conduct and direct proper circulation of library materials, and perform related administrative duties.

All applicants must submit a cover letter and resume to be considered

Minimum Qualifications:

• High school diploma/GED
• Two years of responsible customer service experience within the area of assignment
• Must pass physical

Preferred Qualifications:

• Ability to communicate with customers in Spanish
• Experience working in a library
• Proficient skills using Microsoft Word and Excel
• One or more years of cash handling experience
• Ability to work evenings and weekends
• Ability to work at/travel to various locations
• Ability to work a flexible schedule.

The Customer Service Representative II job responsibilities include:

• Provides friendly, efficient, and professional service to customers, in-person, by telephone, and via email
• Compiles and submits statistical data
• Checks library materials in and out to customers
• Answers general customer questions regarding library policy, procedures, and customer accounts
• Provides customers with information about Library services and programs
• Explains and demonstrates use of catalog, copy machines, printers, etc
• Issues library cards to new customers and replacement cards as needed
• Operates a cash register, conducts customer payment transactions, maintains a cash drawer, and completes daily deposits
• Sorts, processes, shelves, and assists with other general library materials inventory management duties
• Answers basic reference, reader's advisory, and general usage questions
• Assists with programs and outreach events as needed
• Performs other related duties as assigned

Working Conditions and Physical Demand

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.