{"id":1405542,"url":"https://alion.io/job/the-clearing-house-incident-management-analyst-2","title":"Incident Management Analyst","company":{"id":1837928,"name":"The Clearing House","domain":"theclearinghouse.org","url":"https://alion.io/company/theclearinghouse-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-04-30T00:00:00Z","employer_posted_date":"2026-04-30","last_verified_at":"2026-10-25T15:25:48Z","board_verified":true,"closed_at":null,"days_open":179,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":178},"description":"Position summary: The Incident Management Analyst is responsible for the overall coordination of the incident management process, in particular when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution.\nQualifications required:\n2+ Years’ experience designing and executing incident/problem management processes.\n\n2+ Years’ experience with an IT Service Management ticketing system.\n\n1+ Years’ Service Now Experience\n\n2+ Years of NOC Experience\n\nMust be process driven, detail oriented and organized in both thought and practice\n\nExcellent verbal and written communication skills\n\nExcellent active listening skills\n\nStrong analytical and problem solving skills\n\nQualifications desired:\nMust have a professional demeanor and be able to effectively work with internal and external customers, vendors and staff\n\nAbility to work under pressure and handle conflicting priorities\n\nExcellent time managements skills\n\nExperience with TCH technologies\n\nEvidence of strong documentation skills\n\nProject management and MS Office experience a plus\n\nEssential functions and responsibilities:\nContributes to planning and managing support for incident management tools and processes\n\nCoordinating interfaces between incident management and other service management processes\n\nIs the backup to the Incident manager for the managing of major incidents\n\nParticipates in maintaining incident/problem management processes and procedures\n\nReview incident data to analyze assigned problems\n\nAnalyzes incident and problem tickets for correct prioritization and classification\n\nInvestigates problems through to resolution or root cause\n\nCoordinates actions of other as necessary to assist with the analysis and resolution actions for problems and known errors\n\nAssists the Incident manager with preparing reports and metrics pertaining to incident/problem management\n\nPhysical demands and work environment:\nWork is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.\nEmployees in this position will report to the office 2-3 days per week. Onsite work requirements may change at any time.","description_format":"text","description_chars":2437,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-28T17:32:53Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.288,"p_room":0.28,"age_days":178,"expected_fill_days":42,"reasons":["conf:68","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/the-clearing-house-incident-management-analyst-2","json_url":"https://alion.io/job/the-clearing-house-incident-management-analyst-2.json","meta":{"generated_at":"2026-10-26T00:35:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":741,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1837928},"rest":"https://alion.io/mcp/rest/get_company?id=1837928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-clearing-house-incident-management-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-clearing-house-incident-management-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-clearing-house-incident-management-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-clearing-house-incident-management-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-clearing-house-incident-management-analyst-2"}]}