{"id":1405517,"url":"https://alion.io/job/the-clearing-house-incident-management-analyst","title":"Incident Management Analyst","company":{"id":1837928,"name":"The Clearing House","domain":"theclearinghouse.org","url":"https://alion.io/company/theclearinghouse-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":134000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-28T16:28:41Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Position Summary\nThe Incident Management Analyst is responsible for the day-to-day execution of Incident Management activities within the Service organization. This is a hands-on individual contributor role responsible for coordinating incidents from identification through resolution and closure, completing post-mortem activities, tracking follow-up actions, and supporting continuous improvement of the Incident Management process. This role works closely with Service, Operations, Technology, Product, Risk, and other stakeholders to ensure incidents are managed consistently, timely, and in accordance with established procedures. The role requires strong ownership, communication, organization, and the ability to coordinate activities across multiple teams during time-sensitive events.\nAbout The Clearing House: The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS® network), the country’s first and largest instant payments system (the RTP® network), an automated clearinghouse network (the EPN® network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO® business line.\nKey Responsibilities\nIncident Management Execution\nCoordinate incidents from identification through resolution and closure, ensuring appropriate stakeholders are engaged and actions are clearly assigned and tracked.\nFacilitate incident calls as appropriate, maintaining focus on impact assessment, restoration of service, client considerations, and timely escalation.\nEnsure incidents are appropriately classified, documented, communicated, and managed in accordance with established Incident Management procedures.\nMaintain accurate and timely incident records, including event timelines, impacts, key decisions, actions, and resolution details.\nPartner across Service, Operations, Technology, Product, Risk, and other functions to drive effective incident resolution and ensure client and operational impacts are appropriately identified.\nSupport the development of timely and accurate internal, executive, and client-facing incident communications as required.\nPost-Mortem and Follow-Up Activities\nPrepare and complete incident post-mortems within the established two-week target, working with business and technology stakeholders to ensure contributing factors, impacts, and lessons learned are appropriately documented.\nEnsure corrective and preventative actions are clearly documented, assigned, and tracked through completion.\nProactively follow up on outstanding information and actions required to complete incident documentation and post-mortems.\nIdentify recurring incident themes and opportunities to strengthen processes, controls, monitoring, and procedures.\nSupport implementation of improvements identified through incidents and post-mortem reviews.\nProcess, Reporting and Team Support\nMaintain Incident Management records, procedures, templates, and supporting documentation.\nSupport preparation and validation of Incident Management metrics and reporting.\nEscalate risks, delays, recurring issues, or other matters requiring additional attention to the Team Lead or Service leadership.\nParticipate in audit, risk, regulatory, and governance activities involving Incident Management as needed.\nShare knowledge and lessons learned with other team members and contribute to consistent application of Incident Management practices.\nSupport other Incident Management priorities and continuous improvement initiatives as assigned.\nQualifications Required\nExperience in incident management, production support, operations, service management, or a related discipline within a complex operational environment.\nStrong ability to manage multiple priorities and independently drive assigned work to completion in a time-sensitive environment.\nStrong analytical and problem-solving skills, with the ability to organize complex information and identify key issues, impacts, and required actions.\nStrong written and verbal communication skills, including the ability to work effectively with technical and non-technical stakeholders.\nStrong documentation skills and attention to detail.\nAbility to coordinate and influence cross-functional stakeholders without direct authority.\nAbility to exercise sound judgment and appropriately escalate issues.\nPreferred Qualifications\nExperience within financial services, payments, financial market infrastructure, or another highly regulated and operationally critical environment.\nKnowledge of formal Incident Management frameworks and practices.\nExperience preparing post-mortems, root-cause documentation, incident summaries, or similar materials.\nExperience with ServiceNow or comparable IT service management platforms.\nKey Competencies\nOwnership and accountability - takes responsibility for assigned incidents and deliverables through completion.\nExecution discipline - maintains focus on deadlines, follow-up, documentation, and closure.\nSound judgment under pressure - remains organized and effective during time-sensitive incidents.\nCollaboration and influence - works effectively across teams and drives necessary actions without direct authority.\nAnalytical thinking - identifies key issues, patterns, and opportunities for improvement.\nClear communication - communicates complex operational and technical information clearly and concisely.\nAttention to detail - produces accurate, complete, and timely incident documentation.\nContinuous improvement - applies lessons learned to strengthen Incident Management processes and practices.\nPhysical Demands and Work Environment: The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Candidates will report to the office up to three days each week. Onsite work requirements may change at any time.","description_format":"text","description_chars":6440,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-28T17:32:53Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.714,"p_room":0.75,"age_days":37,"expected_fill_days":42,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/the-clearing-house-incident-management-analyst","json_url":"https://alion.io/job/the-clearing-house-incident-management-analyst.json","meta":{"generated_at":"2026-10-28T21:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1837928},"rest":"https://alion.io/mcp/rest/get_company?id=1837928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-clearing-house-incident-management-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-clearing-house-incident-management-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-clearing-house-incident-management-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-clearing-house-incident-management-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-clearing-house-incident-management-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1405517}},{"tool":"search_jobs","arguments":{"company":"theclearinghouse.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1405517},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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