{"id":1405516,"url":"https://alion.io/job/the-clearing-house-manager-noc-operations","title":"Manager, NOC Operations","company":{"id":1837928,"name":"The Clearing House","domain":"theclearinghouse.org","url":"https://alion.io/company/theclearinghouse-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":201000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":443},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-22T09:22:47Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Position Summary: The NOC Operations Manager provides strategic leadership and day-to-day oversight of a 24x7 Operations team responsible for ensuring the secure, timely, and accurate processing of critical financial transactions. This leader is accountable for operational excellence, service quality, team development, incident management, and continuous process improvement.\nThe successful candidate is a hands-on leader who thrives in a fast-paced production environment, effectively develops people, leverages technology and AI to improve operational efficiency, and uses data-driven decision making to enhance service reliability and customer satisfaction.\nKey Responsibilities\nOperational Leadership\nLead and oversee day-to-day operations for a 24x7 production environment.\nEnsure all production processing, settlements, and operational cutoffs are completed accurately and within established service level agreements.\nProvide leadership during production incidents, ensuring timely communication, escalation, resolution, and post-incident review.\nPromote operational stability through proactive monitoring, risk identification, and continuous improvement.\nTeam Leadership & Development\nLead, coach, mentor, and develop a high-performing operations team.\nFoster a culture of accountability, collaboration, quality, and continuous learning.\nConduct performance evaluations, provide constructive feedback, and create employee development plans.\nEnsure staff are cross-trained to maintain operational readiness and business continuity.\nBuild an engaged team capable of adapting to changing business priorities and emerging technologies.\nOperational Excellence & Quality\nChampion a culture focused on operational excellence, accuracy, compliance, and customer satisfaction.\nMaintain and improve operational procedures, documentation, schedules, and knowledge repositories.\nEnsure operational processes meet internal controls, audit requirements, and regulatory standards.\nConduct regular quality reviews and identify opportunities to improve operational performance.\nAI, Automation & Innovation\nIdentify opportunities to leverage Artificial Intelligence (AI), automation, and emerging technologies to improve operational efficiency and service quality.\nUtilize AI-powered tools such as Microsoft Copilot, ChatGPT, ServiceNow AI, or similar technologies to enhance documentation, reporting, knowledge management, and incident response.\nDrive continuous improvement initiatives that reduce manual effort while improving accuracy and operational resilience.\nEncourage innovation and adoption of modern operational practices across the team.\nAnalytics & Decision Making\nAnalyze operational metrics, KPIs, trends, and service levels to identify improvement opportunities.\nPerform root cause analysis for production issues and implement corrective and preventive actions.\nDevelop meaningful operational reports and dashboards that support leadership decision making.\nUse data to drive strategic improvements and enhance operational effectiveness.\nCustomer & Stakeholder Management\nBuild strong partnerships with internal business units, technology teams, vendors, and external customers.\nEnsure timely and professional communication during production events.\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, or related discipline, or equivalent professional experience.\nMinimum 5-10 years of experience in a 24x7 production operations environment.\nMinimum 5 years of leadership experience managing technical operations teams.\nExperience administering Linux, UNIX, AIX, IBM Pure Technology, Windows Distributed Systems, and enterprise infrastructure.\nExperience supporting high-availability production applications within financial services or similarly regulated industries.\nKnowledge of networking technologies and carrier management.\nStrong understanding of operational controls, incident management, change management, and problem management.\nExcellent written and verbal communication skills.\nExceptional organizational, analytical, and problem-solving abilities.\nDemonstrated ability to prioritize multiple competing priorities in a fast-paced environment.\nPreferred Qualifications\nBanking or financial services experience.\nKnowledge of ACH, RTP®, Fedwire, CHIPS, Image Exchange, and ISO 20022 payment standards.\nExperience with Unisys systems.\nExperience implementing operational automation initiatives.\nFamiliarity with Lean, Six Sigma, ITIL, or continuous improvement methodologies.\nExperience using AI-enabled productivity and operational tools to improve efficiency and decision making.\nLeadership Competencies\nSuccess in this role will be measured by the ability to:\nConsistently achieve or exceed operational Service Level Agreements (SLAs).\nDeliver exceptional operational quality with minimal processing errors.\nMaintain highly engaged, cross-trained, and high-performing teams.\nImprove operational efficiency through automation, AI adoption, and process optimization.\nReduce recurring incidents through effective root cause analysis and preventive actions.\nEnsure documentation remains current, accurate, and audit-ready.\nBuild strong partnerships across Operations, Technology, and Business teams.\nMaintain full compliance with regulatory, audit, and internal control requirements.\nDevelop future leaders through coaching, mentoring, and succession planning.\nFoster a culture centered on accountability, innovation, continuous learning, and operational excellence.\nWork Schedule\nThis position requires onsite attendance and supports a 24x7 operations environment.\nPrimary Schedule:\nThursday - Saturday\n7:00 PM - 7:00 AM\nA training period of approximately five weeks will occur during standard business hours (Monday-Friday, 9:00 AM-5:00 PM). Additional schedule flexibility may be required to support operational needs, testing, or major production events.\nWe are seeking a leader who values operational excellence, develops people, embraces innovation, and continuously looks for better ways to serve our customers. The ideal candidate combines strong technical expertise with emotional intelligence, sound judgment, and a genuine commitment to helping both the team and the organization succeed.","description_format":"text","description_chars":6248,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-28T17:32:53Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.864,"p_room":0.75,"age_days":33,"expected_fill_days":42,"reasons":["conf:44","velocity","win:late"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/the-clearing-house-manager-noc-operations","json_url":"https://alion.io/job/the-clearing-house-manager-noc-operations.json","meta":{"generated_at":"2026-10-24T06:40:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1837928},"rest":"https://alion.io/mcp/rest/get_company?id=1837928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-clearing-house-manager-noc-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-clearing-house-manager-noc-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-clearing-house-manager-noc-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-clearing-house-manager-noc-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-clearing-house-manager-noc-operations"}]}