{"id":2984176,"url":"https://alion.io/job/the-clearing-house-senior-application-support-epnsvpco","title":"Senior Application Support - EPN/SVPCO","company":{"id":1837928,"name":"The Clearing House","domain":"theclearinghouse.org","url":"https://alion.io/company/theclearinghouse-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T13:40:17Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Position summary:\nCandidate will focus on the management responsibilities for the EPN/SVPCO Application Support Team and support of application support, daily technical support, tasks, changes related to TCH projects, and initiatives focused on operational improvements and platform stability. Candidate will ensure TCH platform and payment systems deliver services to customers as expected by ensuring the systems are effectively and efficiently monitored, identifying, triaging, logging, analyzing, and resolving issues, including all payment support activities and escalations to third-level support groups. This position requires availability in a 24x7x365 to support system alerts, critical/major escalations and triage/troubleshoot with cross functional teams.\nAbout The Clearing House:\nThe Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS® network), the country’s first and largest instant payments system (the RTP® network), an automated clearinghouse network (the EPN® network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO® business line.\nQualifications required:\nThe individual must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.\nMust be detail oriented and organized in both thought and practice\nExcellent verbal and written communication skills\nStrong analytical, troubleshooting, and problem-solving skills\nExperience with application support and issue triage in a fast-paced environment\nKnowledge of payment systems, transaction processing, payment processing and operational workflows\nExperience supporting system issues, payment related investigations, and escalated technical issues\nMust have a professional demeanor and be able to effectively work with external customers, vendors and staff\nAbility to work under pressure and handle conflicting priorities\nTechnical Skills should include Wintel/Linux, Network, and Enterprise integration software solutions such as MQ, Connect Direct, and SFTP.\nQualifications desired\nEnsure co-workers and technical support teams are accurately trained and prepared for daily operational and application support activities\nIdentify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement\nOversee issue triage activities and ensure timely escalation and resolution of incidents impacting business applications and payment systems\nSupport project activities and collaborate with internal teams on Payment processing related to technical support matters\nManage and implement changes and releases including Weekend Maintenance window activities\nCoordinate and participate in Disaster Recovery exercises\nContribute to the development, and eventually assume the role, of Problem Manager\nEnsure Incident tickets with open escalation assignments are being addressed promptly and effectively\nEnsure technology is transitioned in and out of the data center according to established Asset Management processes\nAssist on various TCH and Operations projects\nSuccess factors/job competencies:\nDemonstrated analytical and problem-solving abilities with a focus on issue identification, triage, root cause analysis, and resolution management\nWorking knowledge of payment systems, transaction processing, and operational support environments\nExperience managing application support functions in a fast-paced, high-availability environment\nAbility to effectively manage fraud-related support activities, operational incidents, and escalations\nStrong organizational and multitasking skills with the ability to manage competing priorities under pressure\nExcellent verbal and written communication skills with the ability to interact professionally with customers, vendors, management, and technical teams\nProven ability to drive operational improvements through process optimization, automation, and continuous improvement initiatives\nAbility to make sound decisions independently while collaborating effectively across departments and support teams\nCommitment to service excellence, operational stability, and continuous platform performance improvement.\nAble to lead the team in absence of Manager.\nPhysical Demands and Work Environment:\nWork is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.\nEmployees in this position will report to the office on a five-day schedule: Monday - Friday, 9AM - 5PM EST. Some travel may be required. 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