{"id":1405538,"url":"https://alion.io/job/the-clearing-house-senior-engineer-application-support","title":"Senior Engineer, Application Support","company":{"id":1837928,"name":"The Clearing House","domain":"theclearinghouse.org","url":"https://alion.io/company/theclearinghouse-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":315},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IBM MQ","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-08T20:54:35Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Position Summary: The Senior Application Support Engineer will focus on the responsibilities for the support of applications/systems which consist of payments/transactions processing, daily technical support, tasks, changes related to TCH projects, and initiatives focused on operational improvements and platform stability. The person in this role will ensure TCH platform and payment systems deliver services to customers as expected by ensuring the systems are effectively and efficiently monitored, identifying, triaging, logging, analyzing, and resolving issues, including all of CHIP payment support activities and escalations to third-level support groups. This position requires availability in a 24x7x365 to support system alerts, critical/major escalations, and triage/troubleshoot with cross functional teams.\nEssential Functions and Responsibilities:\nEnsure co-workers and technical support teams are accurately trained and prepared for daily operational and application support activities\n\nIdentify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement\n\nOversee issue triage activities and ensure timely escalation and resolution of incidents impacting business applications and payment systems\n\nSupport project activities and collaborate with internal teams on VHIPS related to technical support matters\n\nManage and implement changes and releases including Weekend Maintenance window activities\n\nCoordinate and participate in Disaster Recovery exercises\n\nContribute to the development, and eventually assume the role, of Problem Manager\n\nEnsure Incident tickets with open escalation assignments are being addressed promptly and effectively\n\nEnsure technology is transitioned in and out of the data center according to established Asset Management processes\n\nAssist on various TCH and Operations projects\n\nQualifications Required:\nBachelor's degree or equivalent combination of education and experience.\n\nStrong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.\n\nExperience providing application support in a fast-paced, high-availability production environment.\n\nExperience supporting payment systems, transaction processing platforms, and operational workflows.\n\nExperience handling system incidents, payment investigations, technical escalations, and support activities.\n\nAbility to manage multiple priorities and perform effectively under pressure.\n\nExcellent verbal and written communication skills with the ability to interact professionally with customers, vendors, management, and technical teams.\n\nStrong attention to detail and organizational skills.\n\nAbility to work independently, make sound decisions, and collaborate effectively across cross-functional teams.\n\nAbility to lead the team in the absence of the manager.\n\nTechnical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect (Direct, and SFTP).\n\nCommitment to operational excellence, platform stability, and service reliability.\n\nAvailability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.\n\nQualifications Preferred:\nExperience supporting real-time payments, ACH, wire, or other financial transaction processing systems.\n\nExperience driving operational improvements through automation, process optimization, and continuous improvement initiatives.\n\nExperience participating in disaster recovery planning, testing, and execution.\n\nKnowledge of ITIL processes, including Incident, Problem, and Change Management.\n\nExperience managing application releases and production change implementations.\n\nPrevious experience mentoring team members or serving in a technical lead capacity.\n\nExperience within financial services, banking, or payments industry environments.\n\nPhysical Demands and Work Environment: Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.\nEmployees in this position will report to the office on a four day schedule: Saturday- Thursday from 11PM - 7AM EST. Some travel may be required. Onsite work requirements may change at any time.\nAbout The Clearing House: The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private-sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange.","description_format":"text","description_chars":5259,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-28T17:32:53Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.739,"p_room":0.55,"age_days":58,"expected_fill_days":40,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/the-clearing-house-senior-engineer-application-support","json_url":"https://alion.io/job/the-clearing-house-senior-engineer-application-support.json","meta":{"generated_at":"2026-10-09T02:19:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":124,"day_limit":5000,"remaining_today":4876,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1837928},"rest":"https://alion.io/mcp/rest/get_company?id=1837928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-clearing-house-senior-engineer-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-clearing-house-senior-engineer-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-clearing-house-senior-engineer-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-clearing-house-senior-engineer-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-clearing-house-senior-engineer-application-support"}]}