Customer Supply Chain Sr. Manager

Clorox is the place that’s committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

This role sits between execution and strategy, ensuring CSCMs effectively own customer outcomes within a 0-12-month horizon, while translating enterprise strategy into clear operating models, decision frameworks, and scalable ways of working.

You will play a critical role in elevating capability across the organization by strengthening analytics, cost to serve discipline, and trade off decision quality, while reducing escalation and increasing ownership at the CSCM level.

In this role, you will:

Team Leadership & Capability Development

• Lead, coach, and develop a team of CSCMs (GL26) to operate as end-to-end customer owners.

• Build capability in analytics, cost-to-serve, structured problem solving, and trade-off decision making.

• Establish clear expectations and reinforce accountability for service, cost, and inventory outcomes.

• Identify and develop high-potential talent for future leadership roles.

Drive Decision Quality & Consistency

• Ensure CSCMs apply a consistent, disciplined approach to:

  • Problem framing and root cause identification.

  • Trade-off evaluation (service, cost, cash, growth).

  • Decision-making within defined thresholds.

• Reduce unnecessary escalation by empowering CSCMs to make decisions with confidence.

• Improve overall decision speed and quality across the customer portfolio.

Analytics & Cost-to-Serve Leadership

• Strengthen team capability to interpret and apply decision-ready analytics.

• Ensure cost-to-serve analysis is embedded in everyday decision-making.

• Guide prioritization of actions based on financial impact, customer risk, and operational feasibility.

• Partner with Finance to improve forecasting, cost visibility, and financial discipline.

Translate Strategy into Execution

• Translate customer and channel strategies into:

  • Standard work.

  • Operating rhythms.

  • Performance management forums.

• Ensure alignment across Sales, IBP, Logistics, and Finance on priorities, risks, and execution plans.

• Embed governance practices that support faster, more consistent decisions.

Drive Systemic Problem Solving & Continuous Improvement

• Lead cross-functional efforts to identify and resolve systemic drivers of service failures.

• Shift the organization from reactive issue resolution to proactive, repeatable solutions.

• Improve stability and reduce variability across customer performance.

• Standardize successful solutions across customers and teams.

Enable Proactive Customer Collaboration

• Support CSCMs in building forward-looking engagement with customers and Sales partners.

• Ensure collaboration is anchored in data, clear insights, and defined actions.

• Reinforce structured, recurring engagement practices aligned to customer segmentation.

What we look for:

Required

• Bachelor’s degree (Supply Chain, Business, Engineering, or related field preferred).

• 7+ years of experience in supply chain, logistics, or customer operations within a complex environment in CPG or similar industry.

• 2-3+ years of people leadership experience.

• Demonstrated ability to lead cross-functional teams and influence without authority.

Technical & Analytical Skills

• Strong analytical capability with experience translating data into decisions.

• Experience working with cost-to-serve, service performance, and operational metrics.

• Proficiency in Power BI, Excel, SAP/S4, or similar systems.

• Ability to interpret dashboards, identify trends, and guide decisions using data.

Leadership & Ways of Working

• Proven ability to develop and coach teams in fast-paced, ambiguous environments.

• Strong financial acumen and understanding of service-cost trade-offs.

• Clear communicator with the ability to align stakeholders and drive accountability.

• Ability to create structure and clarity where standard work is evolving.

Workplace type:

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

-Zone A: $128,000 - $252,200

-Zone B: $117,400 - $231,200

-Zone C: $106,700 - $210,200

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.