{"id":356036,"url":"https://alion.io/job/the-coca-cola-company-collaboration-messaging-solutions-engineer","title":"Collaboration & Messaging Solutions Engineer","company":{"id":1889,"name":"The Coca-Cola Company","domain":"coca-colacompany.com","url":"https://alion.io/company/the-coca-cola-company","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":56,"ghost_share":0.036,"stale_share":0.054,"repost_share":0.375,"time_to_fill_p50_days":14,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Shift-Left Security","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-04T06:34:51Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":64},"description":"Job Description Summary:\nPosition Overview:\nThe Collaboration & Messaging Solutions Engineer is responsible for the design, engineering, optimization, and operational support of modern enterprise collaboration and messaging platforms. This role serves as a technical subject matter expert across Microsoft 365 collaboration technologies, including Exchange Online, Microsoft Exchange Server (On-Premises), SMTP relay services,Identity-integrated collaboration services, automation, and modern workplace productivity solutions.\nThe role partners closely with Infrastructure, Security, End User Computing, Architecture, and Business Technology teams to deliver scalable, secure, and user-centric collaboration services aligned with enterprise strategy. The engineer drives modernization initiatives, supports service reliability and lifecycle management, mentors junior team members, and contributes to continuous improvement across collaboration capabilities\nThis is a maternity cover role.\nKey Responsibilities:\nDesign, implement, maintain, and optimize enterprise collaboration and messaging platforms including Microsoft 365, Exchange Online, Microsoft Exchange Server (On-Premises), SMTP relay services, shared mailbox solutions, and cloud-based file collaboration tools.\n\nAdminister and support hybrid Exchange environments, including integrations between Exchange Online and on-premises Exchange infrastructure for internal SMTP relay and mail flow services.\n\nManage enterprise mail routing, connectors, transport rules, authentication methods, and secure messaging configurations.\n\nLead technical assessments, architecture reviews, and solution design discussions for collaboration-related initiatives and projects.\n\nTranslate business and technical requirements into scalable, secure, and supportable collaboration solutions.\n\nDrive modernization initiatives across collaboration technologies, automation, governance, compliance, and service delivery.\n\nDevelop and maintain automation scripts and operational tooling using PowerShell and related technologies.\n\nPartner with Cybersecurity and Identity teams to ensure alignment with enterprise security, compliance, and governance standards.\n\nManage and optimize integrations between collaboration platforms and enterprise systems.\n\nSupport hybrid and cloud collaboration environments, including migrations, coexistence strategies, and lifecycle management activities.\n\nProvide Level 3 engineering support and lead resolution efforts for complex incidents and service disruptions.\n\nLead root cause analysis, problem management, and continuous service improvement activities.\n\nParticipate in vendor management activities and collaborate with strategic technology partners and SaaS providers.\n\nDevelop operational documentation, knowledge articles, support procedures, and end-user enablement materials.\n\nMentor junior engineers and operational teams while promoting knowledge sharing and shift-left support practices.\n\nParticipate in capacity planning, roadmap development, and technology evaluation activities.\n\nContribute to service governance processes including Incident, Problem, Change, Release, and Configuration Management.\n\nMonitor industry trends, emerging technologies, and best practices related to digital workplace and collaboration services.\n\nSupport project delivery planning, risk management, testing, deployment, and operational readiness activities.\n\nRequired Qualifications & Experience\nBachelor's degree in Computer Science, Information Systems, Engineering, or related discipline, or equivalent work experience.\n\n5+ years of experience supporting enterprise collaboration and messaging environments.\n\nHands-on experience with Microsoft 365 services including: Exchange Online; Microsoft Exchange Server (On-Premises); Microsoft Entra ID; SMTP relay and enterprise mail flow management\n\nStrong experience supporting hybrid Exchange environments and internal SMTP relay configurations.\n\nStrong experience with PowerShell scripting and automation.\n\nExperience supporting hybrid Microsoft environments and cloud transformation initiatives.\n\nUnderstanding of enterprise identity, authentication, and security concepts including MFA, conditional access, and email security.\n\nExperience with ITSM processes including Incident, Problem, Change, and Release Management.\n\nStrong troubleshooting and analytical skills within complex enterprise environments.\n\nStrong communication and stakeholder management skills\n\nAbility to influence and collaborate in matrixed organizations\n\nCustomer-focused mindset with strong problem-solving capabilities\n\nAbility to prioritize and execute in fast-paced environments\n\nContinuous learning mindset and adaptability to evolving technologies\n\nWhat We Can Do For You:\nInnovation & Technology: The ability to work with an award-winning team that is on the cutting edge of innovation.\n\nExposure to World Class Leaders: Availability to global leaders that will expand your network and exposure you to emerging technologies and techniques.\n\nAgile Work Environment: We embrace agile with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate.\n\nSkills:\nEnterprise Collaboration Platforms, Exchange Connectivity, Identity and Access Management (IAM) Operations, IT Automation, IT Problem Solving, Learning Agility, Reliability Management, Security Compliance, Simple Mail Transfer Protocol (SMTP)Location(s):\nBulgariaCity/Cities:\nSofiaTravel Required:\n00% - 25%Relocation Provided:\nNoJob Posting End Date:\nNovember 4, 2026Our Purpose and Growth Culture:\nWe are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.","description_format":"text","description_chars":6254,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Soft Drinks","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-09-05T19:17:05Z"},{"event":"close","at":"2026-09-09T01:08:53Z"},{"event":"reopen","at":"2026-09-16T10:46:37Z"},{"event":"close","at":"2026-10-01T22:24:50Z"},{"event":"reopen","at":"2026-10-13T12:11:44Z"},{"event":"close","at":"2026-10-21T15:09:46Z"},{"event":"reopen","at":"2026-10-21T20:34:22Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.352,"p_room":0.28,"age_days":64,"expected_fill_days":14,"reasons":["seen:13","repost:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/the-coca-cola-company-collaboration-messaging-solutions-engineer","json_url":"https://alion.io/job/the-coca-cola-company-collaboration-messaging-solutions-engineer.json","meta":{"generated_at":"2026-11-04T19:53:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1889},"rest":"https://alion.io/mcp/rest/get_company?id=1889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-coca-cola-company-collaboration-messaging-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-coca-cola-company-collaboration-messaging-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-coca-cola-company-collaboration-messaging-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-coca-cola-company-collaboration-messaging-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-coca-cola-company-collaboration-messaging-solutions-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":356036}},{"tool":"search_jobs","arguments":{"company":"coca-colacompany.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":356036},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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