{"id":2406702,"url":"https://alion.io/job/the-concept-group-application-support-officer","title":"Application Support Officer","company":{"id":3907573,"name":"The Concept Group","domain":"conceptgroup-ng.com","url":"https://alion.io/company/the-concept-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Least Privilege","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:26:54Z","employer_posted_date":null,"last_verified_at":"2026-10-12T14:26:54Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Job Summary\n Rosabon Financial Services, a member of The Concept Group, is seeking a skilled and reliable Application Support Officer to join our Transformation Department.\n Role Overview\n The Application Support Officer will be responsible for operating, maintaining, and supporting the Group’s proprietary platforms, ensuring reliable day-to-day operations, system availability, effective user support, and business continuity.\n Key Responsibilities\n Administer and monitor proprietary platforms, including configuration and performance checks.\n Manage user accounts and access rights in line with least-privilege principles.\n Provide first-line application support, troubleshoot incidents, and escalate issues when required.\n Monitor backups, maintain recovery procedures, and conduct periodic restore tests.\n Support system changes, patches, updates, and production releases under proper change control.\n Maintain platform documentation, access records, and credential vault entries.\n Monitor and report on platform performance, availability, and compliance indicators.\n Support knowledge transfer and ensure critical functions have adequate backup coverage.\n Liaise with IT, Engineering, and platform owners to resolve cross-functional issues.\n Requirements\n Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.\n Minimum of 2 years’ hands-on experience in application support, software development, or systems administration.\n At least 1 year of experience supporting live business applications in a production environment.\n Experience in financial services or a regulated environment is an advantage.\n Relevant certifications in cloud platforms, databases, cybersecurity, or IT service management e.g., ITIL are an added advantage.\n Technical Skills: \n Full-stack application support\n Database querying and maintenance\n Cloud, hosting, server, and basic infrastructure operations\n Version control and change/release management\n Application security, access control, backup, and recovery principles\n Who we are looking for:\n We are looking for someone who is methodical, security-conscious, detail-oriented, reliable, accountable, and able to communicate effectively with technical and business stakeholders, particularly during 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