{"id":1335762,"url":"https://alion.io/job/the-conditions-for-using-ab-cmdb-configuration-analyst","title":"CMDB Configuration Analyst","company":{"id":1757008,"name":"Reserve Bank of Australia","domain":"rba.gov.au","url":"https://alion.io/company/rba-gov-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":129000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-10T08:56:39Z","board_verified":false,"closed_at":"2026-10-10T08:56:39Z","days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Hybrid working model with 3 days per week in our Sydney office.\n\nFixed term opportunity until 30 June 2027 supporting a major CMDB uplift program, with potential for extension.\n\nMake a visible impact by shaping the quality, governance and future of one of the organisation's most critical technology data assets.\n\nWe are seeking an experienced Configuration Analyst to drive Configuration Management Database (CMDB) data quality, governance and remediation activities across a critical technology portfolio supporting Payment Settlements. This is a hands-on role focused on improving the accuracy, completeness and ongoing maintenance of Configuration Items (CIs) within ServiceNow. You will work closely with technology teams, service owners, asset managers and our ITOM Specialist to identify data gaps, establish ownership, implement governance controls and ensure the CMDB remains a trusted source of truth. If you are passionate about data quality, governance, stakeholder engagement and driving operational excellence, we'd love to hear from you.\nWhat You'll Be Doing\nIdentifying and remediating CMDB data quality and completeness gaps.\n\nEstablishing CI ownership, governance and accountability across technology teams.\n\nDefining CMDB health metrics and building reporting that helps teams manage their assets and services.\n\nImplementing certification and attestation processes to support ongoing data governance.\n\nEducating stakeholders on Configuration Management practices, RACI responsibilities and the importance of maintaining accurate CMDB data.\n\nPartnering with our ITOM Specialist to investigate Discovery issues and improve data accuracy.\n\nReinforcing asset commissioning and decommissioning processes to improve CMDB and asset lifecycle management.\n\nWhat you'll bring\nTo be successful in this critical role you will possess:\nExperience working with ServiceNow CMDB and Configuration Management processes.\n\nA strong understanding of ITIL and Configuration Management principles.\n\nExperience in data quality improvement, governance and compliance activities.\n\nStrong stakeholder engagement and influencing skills. Experience developing reports, dashboards and performance metrics.\n\nA passion for improving processes, data quality and operational outcomes.\n\nBe More\nWorking for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.\nWhy RBA?\nThe RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.\nThe Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.\nApplication Close :\nOctober 05, 2026.","description_format":"text","description_chars":4401,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-27T14:04:04Z"},{"event":"close","at":"2026-10-10T08:56:39Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/the-conditions-for-using-ab-cmdb-configuration-analyst","json_url":"https://alion.io/job/the-conditions-for-using-ab-cmdb-configuration-analyst.json","meta":{"generated_at":"2026-10-13T14:21:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757008},"rest":"https://alion.io/mcp/rest/get_company?id=1757008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-conditions-for-using-ab-cmdb-configuration-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-conditions-for-using-ab-cmdb-configuration-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-conditions-for-using-ab-cmdb-configuration-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-conditions-for-using-ab-cmdb-configuration-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-conditions-for-using-ab-cmdb-configuration-analyst"}]}