{"id":1745076,"url":"https://alion.io/job/the-cooper-front-desk-agent","title":"Front Desk Agent","company":{"id":2052174,"name":"The Cooper","domain":"thecooper.com","url":"https://alion.io/company/thecooper","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Concord, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T18:39:15Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Front Desk Agent leads efforts in providing unparalleled guest accommodations and comfort during their stay. This desirable role offers a flexible work environment, as it combines the responsibilities of Lobby Host (Front of House) & Operations Host (Back of House) shifts. These shifts (Operations vs. Lobby) are determined based on business needs as well as your personal skill set. Both the Operations & Lobby Host shifts support the hotel’s operations, with Lobby Hosts primarily interacting face-to-face with guests and property visitors and Operations Hosts primarily interacting with guests and employees via telephone and other virtual means. As the internal experts on Rooms Operations, this team is fluent in property and system knowledge and provides intuitive services and seamless interactions for our guests.\nDUTIES & RESPONSIBILITIES:\nMaintains knowledge of hotel features/services, outlets, hours of operation, etc. \nPractices emergency procedures in compliance with hotel/company standards; reacts and assists in hotel emergencies as needed.\nActs as an ambassador of the hotel and the company at all times, in and outside of the workplace.\nObserves standards for the department in image, appearance, and grooming; properly represents the company and the profession to outside organizations and the community.\nMaintain confidentiality and security of all guests and general hotel information.\nWhile on Front of House (FOH) Lobby Host Shifts, this role:\nMonitors all guest and visitor activity coming through the hotel’s entrance.\nLooks after daily hotel check-ins and check-outs.\nAssists in-house guests with stay-related questions and requests.\nMonitors internal radio communications.\nAssists in other areas as needed. \nWhile on Back of House (BOH) Lobby Host Shifts, this role:\nAssists pre-arrival and in-house guests with stay-related questions and requests.\nMonitors all recorded hotel guest needs.\nLeads room blocking efforts.\nAttends daily Operations Meetings.\nPre-registers guests.\nServes as an internal operator for Host Desk calls.\nAssists in other areas as needed.\nREQUIRED STRENGTHS, SKILLS, & EXPERIENCE:\nComfortable engaging with people face-to-face and/or through telephone interactions and working in a fast-paced environment.\nEnjoy strategic and structured tasks.\nExperience in front office or customer service, preferably in a luxury environment.\nProficient in using property management systems.\nExcellent communication and interpersonal skills.\nProfessional appearance and polished demeanor.\nFluency in English; additional languages are an asset.\nAbility to multitask, stay calm under pressure, and solve problems efficiently.\nPHYSICAL REQUIREMENTS:\nThe physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:\nMust be able to lift equipment, supplies, etc. of at least 30 pounds. \nMust be able to resolve problems, handle conflict, and make effective decisions under pressure. \nThe role may require extended periods of time on your feet, especially during peak hotel hours or events. \nGood hearing is necessary for effective communication with colleagues, guests, and stakeholders. \nAvailable to work varied shifts, including nights, weekends, and holidays.\nReasonable accommodation may be made to enable individuals with disabilities to perform essential functions.\n_______________________________________________________________________________\nBHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. 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