{"id":3010350,"url":"https://alion.io/job/the-cooper-night-auditor-2","title":"Night Auditor","company":{"id":2052174,"name":"The Cooper","domain":"thecooper.com","url":"https://alion.io/company/thecooper","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Concord, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T15:13:39Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T21:04:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Night Auditor is responsible for managing all overnight front office operations, including guest services and financial reconciliation. This role serves as the overnight ambassador of the hotel, ensuring that guests receive warm, attentive service consistent with Forbes 5-Star standards, while also ensuring the integrity of the hotel’s financial records. The Night Auditor plays a vital dual role in upholding the luxury guest experience and ensuring accurate end-of-day reporting and compliance.\nDUTIES & RESPONSIBILITIES:\nGreet late-arriving guests and facilitate check-in and check-out processes in accordance with Forbes 5-Star standards, with warmth, professionalism, and efficiency.\nRespond to guest inquiries, requests, and issues promptly, taking ownership of resolution while maintaining discretion and courtesy.\nMaintain a calm and welcoming presence in the lobby overnight, ensuring guest comfort and security.\nOffer personalized service by recognizing guest preferences, noting special occasions, and delivering amenities as needed.\nConduct overnight room service or housekeeping requests when other departments are unavailable.\nAccurately audit, balance, and consolidate all revenue transactions and charges for the day across departments (e.g., Rooms, F&B, Spa).\nReconcile the front desk’s cash drawer, credit card transactions, and folios; resolve discrepancies.\nPrepare and distribute daily revenue reports, trial balances, and accounting summaries for management review.\nPost charges and payments to guest accounts and ensure all folios are accurate and ready for guest review.\nMonitor the property for unusual activity, guest safety, and secure access points; coordinate with security as needed.\nComplete property walks and ensure public areas are clean, orderly, and secure.\nHandle emergency procedures such as fire alarms, medical issues, or inclement weather protocols in coordination with hotel leadership.\nPrepare and deliver a detailed end-of-shift report for morning management and front office teams.\nEnsure smooth transition by briefing the early shift on overnight events, outstanding guest needs, and operational priorities.\nLog all incidents, maintenance concerns, and guest feedback in appropriate systems.\nREQUIRED SKILLS & EXPERIENCE:\nMinimum 1-2 years of experience in front office or night audit operations at a luxury hotel; Forbes 5-Star or AAA Five Diamond experience preferred.\nFamiliarity with hotel property management systems and basic accounting procedures.\nStrong attention to detail, numerical accuracy, and the ability to identify and resolve errors efficiently.\nProfessional demeanor, exceptional communication skills, and the ability to work independently overnight.\nStrong knowledge of Charleston's local area, dining, attractions, and transportation options.\nMust be able to work overnight shifts, weekends, and holidays consistently.\nCapable of responding quickly and calmly to guest emergencies or safety situations.\nMust be able to resolve problems, handle conflict, and make effective decisions under pressure.\nPHYSICAL REQUIREMENTS:\nThe physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:\nAbility to lift, carry, push, and pull up to 10 lbs on a regular basis.\nProlonged periods of standing, walking, and moving goods throughout the loading dock, storeroom and hotel areas.\nAbility to bend, kneel, reach, and climb step stools or ladders.\nAbility to work in varying temperatures (e.g., outside, dock, coolers, freezers).\nClear vision for reading labels, instructions, and reports.\nAdequate hearing for effective communication via radios, traffic interaction and direct interaction with colleagues and guests.\nReasonable accommodation may be made to enable individuals with disabilities to perform essential functions.\n_______________________________________________________________________________\nBHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. 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