{"id":3206348,"url":"https://alion.io/job/the-cooper-uniforms-manager","title":"Uniforms Manager","company":{"id":2052174,"name":"The Cooper","domain":"thecooper.com","url":"https://alion.io/company/thecooper","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Concord, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T08:27:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Uniforms Manager owns the complete uniform program for BHC, with primary responsibility at the assigned property and scalable support across the portfolio as needs arise. The scope includes issuance, fitting, inventory, tailoring, condition standards, and the systems that ensure every colleague reports to work in a uniform that fits properly and reflects the property’s presentation standard. This role manages the uniform room, supervises uniform attendants and tailoring staff, coordinates with Laundry and Valet services, standardizes processes and reporting across participating BHC properties, and serves as the central point of accountability for how BHC’s colleagues look when they are in front of a guest.\nAt The Cooper, uniform presentation is not a back-of-house afterthought. It is one of the first things a guest registers about the property’s standard. A colleague in an ill-fitting, damaged, or inconsistent uniform communicates something about the organization whether anyone intends it to or not. The Uniforms Manager ensures that message is always the right one.\nJOB DESCRIPTION\nUniform Program Management and Standards\nManage the end-to-end uniform program for the property, including initial issuance, sizing, fitting, replacement, and colleague separation returns.\nEstablish and enforce uniform presentation standards across all departments, ensuring consistency in fit, condition, cleanliness, and accessory compliance.\nMaintain a comprehensive uniform inventory system, tracking par levels by department, position, and size, and forecasting replacement and procurement needs.\nCoordinate with department heads and People and Culture on uniform requirements for new hires, role changes, seasonal staffing, and pre-opening builds.\nManage uniform vendor relationships, including sourcing, pricing negotiations, ordering, quality review, and delivery coordination.\nDevelop and maintain uniform SOPs, including issuance procedures, return policies, damage and loss protocols, and colleague accountability standards.\nProvide scalable uniform program support to other BHC properties as needs arise, standardizing processes and reporting across participating entities. \nTailoring, Alterations, and Garment Care\nOversee all tailoring and alteration work, including measuring, fitting, hemming, zipper replacement, and garment modifications to ensure professional fit for every colleague.\nPerform skilled tailoring and alterations directly when volume or complexity requires, maintaining craftsmanship standards appropriate to a luxury property.\nManage the repair and maintenance of uniforms to extend garment lifecycle and reduce replacement costs, including mending, patching, and reinforcement of high-wear areas.\nCoordinate with the Laundry and Valet department on uniform cleaning, pressing, and care standards, ensuring garments are returned to colleagues in presentation-ready condition.\nProvide minor repairs for hotel soft goods, including drapes, decorative fabrics, and table linens as needed.\nHandle guest alteration and mending requests professionally and with appropriate turnaround times.\nInventory Control and Budget Management\nMaintain accurate, real-time inventory records of all uniform items by department, position, size, and condition.\nMonitor uniform usage, damage rates, and replacement frequency to identify trends and manage costs.\nEnforce a repair before replace standard, tracking alteration and repair utilization to extend garment lifecycle and reduce avoidable replacement costs.\nTrack and investigate uniform loss, implementing controls and colleague accountability measures to reduce shrinkage and emergency purchasing.\nIdentify savings through consolidated purchasing, vendor negotiation, and reduced emergency and avoidable replacement spend.\nDevelop and manage the uniform budget, including procurement, replacement, tailoring supplies, and vendor costs.\nMaintain organized, labeled, and secure storage of all uniform inventory, sewing materials, and tailoring supplies.\nConduct periodic inventory audits and reconcile physical counts against system records.\nTeam Leadership\nRecruit, hire, and onboard Uniform Attendants and tailoring staff in partnership with People and Culture, building a team with the technical skills and service orientation the property requires.\nSupervise, schedule, and direct uniform attendants and tailors, setting clear daily priorities and managing workload distribution across issuance, fittings, alterations, repairs, and inventory tasks.\nConduct regular performance evaluations, provide ongoing coaching, and document corrective actions in accordance with BHC policies.\nTrain and develop the team on tailoring techniques, garment care standards, fitting procedures, inventory management, and the service expectations of a luxury property.\nCoordinate with department heads across the property to ensure uniform compliance, address department-specific uniform needs, and resolve fit or condition issues for their teams.\nMaintain a clean, organized, and efficient uniform room and tailoring workspace that supports productive workflow and accurate inventory management.\nQUALIFICATIONS\nMinimum of three to five years of experience managing a uniform or wardrobe program in a luxury hotel, resort, theater, cruise line, or comparable operation.\nSkilled in tailoring, garment alterations, and fitting, with the ability to perform and oversee alterations to a professional standard.\nExperience managing garment inventory systems, par levels, and procurement at scale.\nStrong knowledge of fabrics, garment construction, care techniques, and the durability requirements of commercial hospitality uniforms.\nProficiency with industrial sewing machines, pressing equipment, and standard tailoring tools.\nPrior supervisory experience with demonstrated ability to manage a team and maintain production standards.\nStrong organizational and time-management skills with the ability to manage competing priorities across multiple departments.\nExcellent communication skills for coordinating with department heads, vendors, and colleagues at all levels.\nBudget management experience, including procurement planning and cost control.\nHigh school diploma or equivalent required. Formal training in tailoring, fashion design, or textile management preferred.\nPHYSICAL CAPABILITIES:\nThe physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:\nExtended periods standing and walking throughout the uniform room, tailoring area, laundry, and back-of-house spaces.\nProlonged periods of sitting at a sewing machine or workstation during tailoring and alteration work.\nAbility to lift, carry, and move garment bags, uniform bins, fabric bolts, and supplies up to 30 pounds.\nFine motor dexterity and close-range visual acuity required for hand sewing, machine operation, measuring, and detailed garment inspection.\nAbility to bend, reach, and work at various heights when organizing storage, accessing inventory, and conducting fittings.\nAbility to work a flexible schedule, including early mornings, evenings, and weekends as uniform demand and property operations require.\nReasonable accommodation may be made to enable individuals with disabilities to perform essential functions.\n_______________________________________________________________________________\nBHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. 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