{"id":3844593,"url":"https://alion.io/job/the-crown-estate-document-management-lead","title":"Document Management Lead","company":{"id":698274,"name":"The Crown Estate","domain":"thecrownestate.co.uk","url":"https://alion.io/company/thecrownestate","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-06T00:16:38Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Internal Advert Close date: 19th November 2026\nDocument Management Lead at The Crown Estate\nJoin us in shaping the future of document and information management across one of the UK's most diverse property portfolios.\nAt The Crown Estate, we're creating brilliant places for customers, communities and nature to thrive. As our Document Management Lead, you'll play a key role in modernising how critical business information is organised, governed and accessed across our Portfolio Operations team. You'll lead the transformation of document management practices, ensuring colleagues can easily find, trust and use the information they need to make informed decisions and deliver operational excellence.\nWhat you'll be doing\nAs the subject matter expert for document management within Portfolio Operations, you'll:\nLead the redesign and improvement of document structures, libraries and controls across the business.\n\nDevelop practical standards for document ownership, classification, metadata, retention and lifecycle management.\n\nDrive improvements in SharePoint and Microsoft 365 environments, making information easier to manage, retrieve and govern.\n\nSupport the transformation of priority document areas, beginning with legal agreements and extending across other critical business records.\n\nCollaborate with Legal, Asset Management, Digital and Operational teams to establish consistent document management practices.\n\nApply structured information management principles, including BIM-aligned classification approaches where appropriate.\n\nIdentify opportunities to leverage automation, AI-enabled search and digital solutions to improve efficiency and user experience.\n\nDevelop governance frameworks, KPIs and reporting to drive compliance, adoption and continuous improvement.\n\nAbout you\nYou'll bring a blend of document management expertise, stakeholder engagement skills and a passion for improving ways of working.\nEssential experience and skills:\nExperience in document management, document control or records management within a digital environment.\n\nStrong understanding of metadata, classification, naming conventions, security, version control and information retrieval.\n\nExperience translating business requirements into practical policies, standards and processes.\n\nHands-on experience with Microsoft 365, SharePoint or comparable document management platforms.\n\nExcellent stakeholder management, communication and guidance-writing skills.\n\nExperience working within a Public Records Act governed environment.\n\nDesirable:\nExperience within property, real estate, construction or asset-intensive sectors.\n\nKnowledge of legal agreements, property records, safety documentation or construction information management.\n\nUnderstanding of BIM, ISO 19650, ontologies and structured asset information.\n\nFamiliarity with retention schedules, taxonomy design and information governance frameworks.\n\nRelevant professional qualifications such as IRMS, AIIM or BIM Information Management certifications.\n\nWhy join The Crown Estate?\nThis is an opportunity to make a lasting impact on how information supports decision-making across a nationally significant property portfolio. You'll influence the future of digital information management while working alongside passionate colleagues committed to operational excellence, sustainability and innovation.\n\nOur Offering / benefits:\nAs well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.\nCan I use AI to help with my application?\nYes. AI can be a useful tool for organising your thoughts, improving clarity, checking spelling and grammar, or helping you prepare for an interview.\nWhat matters most is that your application is accurate, authentic and reflects your own skills, achievements and motivations. We want to get to know you, not an AI-generated version of you.\nDisability Disclaimer:\nWe are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).\nWe are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.\nIf you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.\nPlease note that if we receive a high volume of applications, we may close this advert early. 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