{"id":3019046,"url":"https://alion.io/job/the-current-iowa-front-desk-supervisor","title":"Front Desk Supervisor","company":{"id":1951130,"name":"The Current Iowa","domain":"thecurrentiowa.com","url":"https://alion.io/company/thecurrentiowa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davenport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T13:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T08:40:22Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position Overview\nHotel Blackhawk Hotel. Nights, Days, Weekends a must\nWe are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands-on leader who thrives in a fast-paced hospitality environment, sets high standards, and leads by example.\nKey Responsibilities\nSupervise daily front desk operations, ensuring efficiency, accuracy, and professionalism\nLead, coach, and motivate front desk agents to deliver outstanding guest service\nServe as the primary point of contact for escalated guest concerns and VIP requests\nMonitor check-in/check-out processes to ensure a smooth and welcoming experience\nTrain new team members and reinforce service standards and hotel policies\nAssist with scheduling, shift coverage, and staff performance management\nEnsure proper handling of reservations, billing, and cash transactions\nCoordinate closely with housekeeping, maintenance, and management to meet guest needs\nMaintain a polished, organized, and guest-ready front desk environment\nRequired Qualifications\n3-5+ years of hotel front desk experience, with at least 1-2 years in a supervisory or leadership role\nStrong leadership and team-building skills\nExcellent communication and conflict resolution abilities\nProven ability to manage high-pressure situations with professionalism\nSolid understanding of hotel operations, reservations systems, and guest service standards\nFlexible availability, including evenings, weekends, and holidays\nPreferred Qualifications\nExperience with property management systems (PMS) such as Opera, FOSSE, or similar\nBackground in training and developing high-performing teams\nStrong attention to detail and organizational skills\nWhat We Offer\nCompetitive pay based on experience\nOpportunities for growth within the hotel\nSupportive and team-oriented work environment\nThe chance to play a key leadership role in delivering exceptional guest 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